Veteran Member
Join Date: Jul 2005
Location: Unknown
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I guess I don't know what exactly to expect on refurbished items. I would have thought that any physical problems/blemishes would be repaired, but maybe this is why this unit was a refurb to begin with.
What do you all think? Do you know where children get all of their energy? - They suck it right out of their parents! Last edited by zippy : 2010-02-09 at 15:22. |
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Antimatter Man
Join Date: May 2004
Location: that interweb thing
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Pics no worky
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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?? They work as long as I'm logged into Mobile Me. I guess I need to set some viewing rights for unauthenticated users.
Edit. They should work now. I was doing it wrong. /smack/ bad me! Do you know where children get all of their energy? - They suck it right out of their parents! Last edited by zippy : 2010-02-09 at 15:23. |
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Sneaky Punk
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Having physical damage is a risk you take when you order a refurb.
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Ninja Editor
Join Date: May 2004
Location: Bay Area, CA
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I thought refurbs were supposed to be "like new".
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Veteran Member
Join Date: Oct 2004
Location: Leiden, the Netherlands
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What's that thin yellow thread?
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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Banging the Bottom End
Join Date: Jun 2004
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Hmmm, both refurbs I've bought I couldn't tell the difference from a brand new unit. I would call Apple and see what they say.
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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Do you know where children get all of their energy? - They suck it right out of their parents! |
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is the next Chiquita
Join Date: Feb 2005
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As for non-cosmetic damages, be aware they do tests on it to verify that it is in working condition and you still have a full warranty for a year.
I would be leery if it was on a craigslist or ebay but from Apple, not so much. |
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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I know they test everything, but like I said, some problems take a bit longer to manifest themselves. More than anything, I guess I could just be a bit bummed that I ordered what I thought was going to be a 'like new' product and got an 'almost like new' product. Do you know where children get all of their energy? - They suck it right out of their parents! |
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Sneaky Punk
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I'm not sure how a slightly deformed case could cause problems?
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Mr. Vieira
Join Date: May 2004
Location: Tennessee
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I don't know either, exactly, but depending on where it is on the unit, maybe it is crimping or displacing a connector or some important moving part?
For the record, the seven Apple refurbs I've had experience with (two of my own, five to friends or relatives) were flawless in every single way. It's worth a phone call to Apple, IMO. It's a free call, no matter what. EDIT: What alcimedes says...at the very least, cover your butt and get it on record that your machine had a dent on the display portion on the day you received it. If that's in their logs/records from the get-go, it might help your case should something ever get flaky later on? Last edited by psmith2.0 : 2010-02-09 at 16:38. |
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I shot the sherrif.
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I would just worry that down the line, if there ever were a problem with the screen etc. they might say "look, you dropped or damaged the unit, there's a big dent right here" and then you're out of luck on the fix.
If nothing else, calling in and making a point of it might cover your butt down the line if anything fails that's screen related. Google is your frenemy. Caveat Emptor - Latin for tough titty I tend to interpret things in the way that's most hilarious to me |
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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Because if it were dropped or banged with enough force to dent the frame, then there were shockwaves that traveled throughout the system. Other components could be jarred enough to be 'weakened' though not yet to a point of detectible failure. In the case of the screen - the case could be exerting force on the screen that could later cause lcd bleeding, or make the glass more susceptible to breakage.
Regardless, I just got off the phone with Apple Support. They said that the unit should not be dented, and offered a full refund without question. So I'll send this one back in and we'll have to decide whether to try the refurb route again, or see if the rumored updates pan out. Do you know where children get all of their energy? - They suck it right out of their parents! |
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Mr. Vieira
Join Date: May 2004
Location: Tennessee
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Hell, yeah...that's what you want to hear.
I think they're pretty tight and strict on what goes out as refurbs. I've never seen a junky-looking refurb from Apple. Ever. Somehow that one squeaked through (or took a fall during shipping or final packaging). |
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Senior Member
Join Date: Jul 2009
Location: Hmm?
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Simply calling to note that you just received the product and that it's dented is a really smart move. This is what I was going to chip in with. Apple's refurb store offers units that were damaged or returned, but which are repaired. The casing of a MacBook Pro is a part just like a hard drive, and if this one is faulty then part of the process of it being refurbished is that it should be replaced. I'm Joseph Fritzl, and no windows was my idea. |
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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It's possible that it happened during packaging, after final inspection. If that were the case, then there may be other post inspection damage. One of the Apple support techs I spoke to said something along the lines of "somebody messed up." Do you know where children get all of their energy? - They suck it right out of their parents! |
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Formerly Roboman, still
awesome Join Date: Jul 2004
Location: Portland, OR
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Oh, dear. I didn't see this thread. I guess I should take back what I said in the other thread, about you receiving a "proven machine."
But all is well that ends well, I suppose. New MBPs really do seem to be imminent (though of course not as refurbs), so you probably will have quite a decision to make. Again. and i guess i've known it all along / the truth is, you have to be soft to be strong |
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Veteran Member
Join Date: Oct 2004
Location: Leiden, the Netherlands
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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Hey, that's a skill some people never learn.
Last edited by zippy : 2010-02-09 at 18:00. |
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Veteran Member
Join Date: Jul 2005
Location: Unknown
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