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cyrusmekon
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Join Date: Aug 2004
Location: Melbourne
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2009-02-22, 20:21

Hi there.

Recently purchased an album off iTunes and whilst downloading iTunes crashed.

The last 3 songs of the album were at the "processing file stage" and when i restarted iTunes it says the downloads are complete however those last 3 files are nowhere to be seen.

How do i go about getting them? Of course the tracks are part of the "album only" tag.

Any advice/ help appreciated.

Regards, Kevin.
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thegeriatric
geri to my friends
 
Join Date: May 2006
Location: Heaven
 
2009-02-22, 21:06

Try contacting iTunes, tell them what happened, they may let you download again.
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Justin
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Join Date: Feb 2009
Location: Miami!!!
 
2009-02-22, 21:20

I thought after you bought something if you went to buy it again it would detect that and let you download again?

I haven't bought much on iTunes, one or two albums, some random songs, and a few apps so I'm not the one to ask, but just thought that's how it was.
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zippy
Veteran Member
 
Join Date: Jul 2005
Location: Unknown
 
2009-02-22, 22:19

You will get a receipt in your email from iTunes. On that receipt, there is a clickable link called "Report a Problem". After a couple more clicks, you will get to a web site where you can report your problem. We did this the other day for a couple of songs that our daughter downloaded that ended up having some inappropriate language in them, even though the weren't marked "Explicit". They promptly put a credit on our account.

I'm confident that you will get an appropriate response as well. iTunes customer supports seems to be pretty good to me.

Do you know where children get all of their energy? - They suck it right out of their parents!
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cyrusmekon
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Join Date: Aug 2004
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2009-02-22, 22:22

Yeah i had a look around on iTunes and finally found the report a problem.

Lets see what happens.

Thanks for the replies.
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cyrusmekon
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2009-02-23, 19:51

Well that was painless. After describing the problem and iTunes rep placed the missing 3 tracks on my download list within a few hours!


Downloading now.

Good stuff!
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thegeriatric
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Join Date: May 2006
Location: Heaven
 
2009-02-23, 20:42

Nice one. Glad to hear you had a good result.
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