[Capella]

Originally Posted by Banana I thought it was because he had to fight to get his domains transferred to another hosting company, that he had to remain with them while that was being resolved?

I got that impression from comments in the thread too.

This is really shitty. These people are really stupid, and they have awful service. Good luck with getting this resolved!

[scratt]

No worries ghoti.. I have my reasons for staying there, and Banana is not far off the mark.

At the end of the day, perhaps I was dumb or lazy, but what they have done is very wrong. If nothing else I am hoping this will try and regulate the standards of these companies. I am not just letting it go with this Digg attempt.

You can bet if it was the Coke or Pepsi web site they would have given them a few hours, or minutes even, to take the allegedly offending material down. As it is I was given about 30 seconds, and then when I immediately responded to say I would comply it then took another day to get an response. And I am a long term customer of theirs.

Since then I have heard nothing. No response to complaints. No response to if the alterations I have made are satisfactory, No copy of the so called document they received. Nothing.

As far as I know they could do the same to me tomorrow because of some arbitrary complaint. Right or wrong.

Today I spent most of my working day dealing with this, and spent money on phone calls, and lost a number of customers, had people think I had gone out of business, and also lost ad revenue. While they used my domains to earn ad revenue money, all the while ignoring me!

So call me a chump. But you have to see how bad their attitude is.

This is not a plea to Digg it dude.. Please don't. Just putting my side, and saying I hear you point too.

[noleli2]

I need to bump this thread....

One of my clients had IX before I worked with her, so we stayed on with them. Her site has been hacked. Some Javascript that does who-knows-what and a bunch of spam HTML was inserted into her index.php.

Crazy stuff. I filed a ticket with them demanding that they compensate her for the time I will take to repair the damage, provide her with some amount of free service, and give her a free, signed SSL certificate.

Crazy stuff....

[scratt]

I have long since left IX. Formally closed my account, and completed transfers of domains I used to have registered with them.

However my account is still open, and I still get renewal notices for domain names which I have long since moved to another registrar!!

Every now and then I get a stupid email from their CEO doing some self-masturbation about a server move or something. I always reply and invite him to discuss my account, and the issues I and others had while we were with them. But I never hear back.

I think I have a rolling Customer Service ticket which has been going for about 9 months now. They close it from time to time and mark it resolved, so I just click on the link to re-open it again. It's never been resolved.

I am just gonna let it all roll on and see how big a bill they make for themselves, and how big of an ass they'll feel if they ever audit it. That is assuming they are capable of any kind of self analysis.

I think they all smoke dope there.

[Banana]

Originally Posted by scratt I think they all smoke dope there.

My, my, quite an interesting remark from a dope smoker.

I keed, I keed!

Anyway, glad to hear you broke the ties with IXHosting, even though you're still stuck with that pending ticket.

I find it incredulous that they're still in business given how boneheaded they are...

[scratt]

There are dope smokers, and there are connoisseurs!

I have a pretty good setup now.

A friend and I share a dedicated server, and I also have a backup shared hosting account which cost about $90 for two years. Cheap as chips and quite likely to go up and down like a yoyo, but (touch wood) it's had very few problems so far. For that kind of price, assuming they don't go out of business it's a fantastically cheap backup in a pinch.

Over the past couple of months I have learned quite a lot about sharing databases across server setups, and setting that all up using DNSMadeEasy.

Both my friend and I have managed to take our server out a couple of times, particularly when we were getting it setup. But if we ever need to take it down for maintenance, or it goes down overnight I know that all my hosting will switch to the backup server pretty much seamlessly.

My plan now is to shop around once a year and buy a two year cheap package with a different company and run those overlapped against our main server. It also means that at least once a year I do a full audit of my sites and clean them up etc. as I move copies to a new server.