Well maybe that's it...the tone and snippy meanness?
If it were anyone else: "Man, you just gotta roll with the punches. I don't think you should ask for a dock, because it's not really one of those deserving situations. I can see your frustration, but I'm tempted to disagree on you asking for a Dock. You may want to call Apple support first. Here, let me get the number for you..."
...but to Messiahtosh: "Grow up, fucking dumbass."