So if I read correctly, the problems were...
1) Dell hardware sucks for upgrading. (Commonly known. There are other manufacturers to pick from.)
2) Windows had not been kept up to date. (It should.)
3) Windows does not automatically format the new drive, you have to use a partitioning program, one of which is included with Windows.
There's room for improvement, but it doesn't seem all that bad really.
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