Quote:
Originally Posted by kscherer
What we found with the trashcan model is that there were plenty of customers who wanted to slobber on it, but almost none that wanted to pay for it. That led us to remove the floor model, which meant that the 2 people in a given year who would buy one couldn't look at it, first. However, the people who were actually willing to pay didn't care as much about the look as they did about the performance, and they knew what it could do.
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To be fair, unless you're talking about something that's going to sit on the receptionists' desk(s) and contribute to visitors' first impression of your company, "not caring what it looks like" so that you can focus on performance is the correct stance IMNSHO.
When I was a kid, people who did wrong were punished, restricted, and forbidden. Now, when someone does wrong, all of the rest of us are punished, restricted, and forbidden... and the one who did the wrong is counselled and "understood" and fed ice cream.
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