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Selfish Heathen
Join Date: May 2004
Location: Zone of Pain
2005-04-04, 21:11

As I understand, a few people here have had success simply asking (or demanding) to speak to a manager or supervisor or other higher-up when on the phone with the support drones. Generally that gets the issue resolved quicker too.

Sorry to hear that they gave you a run-around with your iPod.

The quality of this board depends on the quality of the posts. The only way to guarantee thoughtful, informative discussion is to write thoughtful, informative posts. AppleNova is not a real-time chat forum. You have time to compose messages and edit them before and after posting.