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kieran
@kk@pennytucker.social
 
Join Date: Jan 2005
 
2019-12-14, 08:45

So, to give a small update.

I asked them to send me a box so that I wouldn't have to pay $50-100 to package the iMac to send back (sent an iMac to my brother last year. Packaging cost $50!) They said no.

I finally agreed to cover that cost, but asked them to wait until after the holiday as I'm going on vacation and there would be no one here to accept a computer shipped back. They told me they cannot hold the replacement for that long.

Now, my two month long odyssey will have to start all over again after I return as I was told to call back into the support line and start the replacement process all over again.

I'm super glad I've never had a major issue with an Apple computer before, because if this is the way that this kind of stuff is handled, I never want to deal with this again.

No more Twitter. It's Mastodon now.
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