Quote:
Originally Posted by Luca
They might try to recreate the Genius Bar experience—though I'm not sure how they'd pull it off given the exponentially larger number of Windows users combined with the greater number of problems they tend to have—and I wouldn't blame them. Genius Bars, I think, have really helped Apple. Maybe MS will try to capture some of that. And if it ends up helping to educate people on how not to royally f*ck up their computers, that's a good thing.
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These MS Geniuses may have their hearts in the right place, but inevitably, someone with a hardware configuration that is so obscure or modded that they'll simply end up saying, 'we can't help you'.
At this point, MS is grasping at straws. There doesn't seem to be a rhyme or reason, focus or vision. They're simply reactionary these days. Opening up retail stores will only raise comparisons with Apple, bringing further embarassment to MS. While MS is still a powerful force, it's certainly a far cry from the 80's heydays.