Yeah, I'm not one to raise my tone of voice over the phone. I really would like to be able to talk to them kindly enough that it makes them want to offer me something for free. 
"We are reviewing some 9,000 recent UNHCR referrals from Syria. We are receiving roughly a thousand new ones each month, and we expect admissions from Syria to surge in 2015 and beyond." - Anne C. Richard, Assistant Secretary, Bureau of Population, Refugees, and Migration
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