Sprint owed me $120 for over a year... charged me a disconnection and reconnection fee for changing area codes which was *free of charge.*
I think I've seen some consumer advocacy sites around the web with similar stories as yours, Sprint was particularly bad when I lived in the States and many others thought so too.
Actually I just did a quick Google search for "cingular sucks" and I can see there are plenty of other people that think so too. Someone might have some advice on how you can recover your money...
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