We have some friends who had something else happen with Verizon you need to watch out for: bumping minutes to the next billing cycle to push you over your limit.
The husband travels a lot for business, and one month they had their normal bill amount, so didn't really think to check the minutes used, but the next month was something like $200 over. Turns out that something like 900 minutes hadn't shown up on the first bill, but had been pushed to the second one, even though they were used during the first cycle.
The explanation was that sometimes, 'rarely' was the word used (>75% of your minutes is not 'rarely'), off-Verizon-network providers don't send the minutes to Verizon in a timely manner, so they get bumped.
Do they go back and adjust your bill intelligently? Hell no. They just add them to your minutes for the current cycle, so even if you have two cycles that are under your plan minutes, you can get hammered on the second month.
It took them days to get it straightened out, and it had to be bumped up to a manager two tiers above the call reps, and *he* acted like he was doing them some huge freaking favor and never once apologized.
So watch your bills.
|