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Originally Posted by HOM
I've had nothing but good results with Cingular, which I why I've stuck with them over 2 years since my contract expired. Verizon on the other hand, I had to get the NYS AG's office involved with issues I had on two separate occasions.
I had some issues with them provisioning my account with their unlimited data plan and went over by $300, but after a few phone calls it was all taken care of.
Don't know what to tell you except that you should call back. Having a different rep can make all the difference in the world.
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My wife had Verizon for a year and every single month for that entire year she had to call Verizon to fix billing errors. Every. Single. Month.
She switched to Cingular, then brought her mom and me onto her plan and we haven't had any billing issues whatsoever since.