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Kickaha
Veteran Member
 
Join Date: May 2004
 
2008-08-15, 20:55

Quote:
Originally Posted by apple007 View Post
... but that doesn't explain jetBlue's success. They've managed to provide good service at low prices for years now.
Exactly. Politeness is free. Keeping your customers informed over the PA? Free. I don't care if I get a blanket, as long as I get a smile.
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