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Originally Posted by ast3r3x
Yes I agree that CentOS isn't very good at support if that is how they respons/act. I know that you're dealing with idiots, but at no point is tech support allowed to get pissy.
Also for having time to respond as you do with emails, they have a lot of grammar mistakes. I think it's very unprofessional. One example…
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(not that I'll manage any better below I'm sure!)
I think it is worth noting that this isn't a support call. It seems to be more a series ignorant and hostile threats and accusations from some idiot to which CentOS have responded in a very helpful way. CentOS seem to have spent a lot of time actually getting to the bottom of the problem. It should really have been the job of the council's IT department not CentOS.
[EDIT]: corrected my own typo