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kieran
@kk@pennytucker.social
 
Join Date: Jan 2005
 
2019-12-16, 17:51

Amazingly, someone from Apple's Executive Relations team reached out to me today. Said they had received my email to "Mr. Tim Cook" and were going to help me handle this situation.

Holy shit. Did not expect that.

Since I'm away until after the holidays, the conversation about sending back the iMac and getting a replacement will have to wait until the 26th, but at least there is someone up high looking after this now.

Hopefully this gets resolved pretty easily now that someone higher up is handling it, rather than just reading through a script. Maybe even get an upgrade?

Not even looking for that though. Just looking for someone to get the computer that I purchased back to working again as it should be. Not too big of an ask.

Definitely seems like things are going to be better moving forward.

No more Twitter. It's Mastodon now.
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