Comcast is doing a lot of nation-wide upgrades right now and into January. Prices and performance levels are changing and they're trying to pull the ole switch-a-roo, leaving your old price intact while new users (after the promo period) will get 2-5x MORE performance for the same amount you are paying... meantime your performance won't change.
Check their web site... the baseline (non-promotional) price is now $42.95 for 15Mbps downstream (guessing 2-3Mbps up) whereas the old set up was 6Mbps/1Mbps for close to $60/month. $63/month now gets you almost 30Mbps upstream, so don't let yourselves be taken for a ride. Either demand that you get the amount of performance for your current billed amount or that you get your fee downsized to the level commensurate with the amount of bandwidth you have.
When you call they'll say "let me check and see what you have", "oh that's a promo price on teh web site" blah blah... just stick it right back in their face and flat out tell them you will leave if you are forced to pay an old service level price AND settle for less bandwidth than new customers who will pay that much 3 months from now.
The more of us who call, the more they will have to get their shit together. Spread the word!
...into the light of a dark black night.
|