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Originally Posted by thegibbon
another thing, is if you buy a new mac and it's broken, they'll exchange it if you bought it from an apple store, but if you got it anywhere else you have to mail it off for a repair. it's not too likely to happen, but sucks when it does.
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I bought mine used from a friend, and the local Apple store doesn't treat me any differently.
If you take it to an Apple store, they'll deal with it as needed. They'll still send it out if it can be repaired, but they'll be the ones to do a replacement, too.
If you have to mail it out, it'll likely take less than a week to get it back. Some people have had it happen where they call Apple, get a mailing box the
next morning, send it out that day (Apple pays for overnight shipping), Apple takes a day to fix it & send it again, and the owner receives it on the third day.
(so, for example: call on Monday, get the box Tuesday, send it that afternoon, repairs made Wednesday, and the Mac returns home Thursday. No kidding.)