I've had some issues with the trade ins in the past as well. Once, they didn't credit the purchase I made with a trade in and just gave me gift cards instead. Didn't really work for me. Took a few calls to get it straightened out.
The new iPad looks like a steal at that price. Just wish they could get FaceID to come down in price a bit. Once you have it, it's tough to go back to TouchID.
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