Dear Administration.
Very ingenious plan to make me look bad on record. By using identical terms to describe similar, confusing polices, I am at a loss to defend myself form your changing demands. I am stuck, portrayed as an ignorant disgruntled costumer, while you waste time splitting hairs over technical terms your complicated system. Fact is, you screwed up big time, caused me damage, then charged me almost $1,500 to fix your mistake. I don't care if your interpretation of company policy "X" means one thing when applied to my situation but another if applied differently.
I am stuck behind a firewall of recursive corporate bullshit meanwhile you are completely ignoring the fact you are in breach of contract AND exhibiting fraudulent business practices. Stop nitpicking semantics and admit responsibility!
-Pissed
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