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PB PM
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Join Date: Oct 2005
Location: Vancouver, BC
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2022-03-16, 23:31

Quote:
Originally Posted by kieran View Post
THat's a solid outcome there.

I've heard that these types of outcomes (pure replacement rather than repair) are most of the time tied to your account history and such. Like, if you have purchased a lot of products and use a lot, etc.. Not sure how sure that is, but it would make sense to take that into consideration. A long time purchaser of Apple products will most likely continue to buy and evangelize the products with an outcome like that, but some people may leave the ecosystem entirely with a sour experience.
That has been my experience as well, with getting things repaired, even after Applecare ran out. It just makes sense from a business perspective, a happy long term customer is worth keeping happy.
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