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Apple's Glass seems to be more and more frail.


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Apple's Glass seems to be more and more frail.
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turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2020-08-20, 11:02

Granted, I'm a small group of people being the one complaining here right now. I have a Watch Series 3 with a broken screen and I wasn't "abusive" with it, just normal wear and tear. My iPhone 11 Pro has scratches on the screen that have been there since shortly after I bought it. What gives? I thought these things were supposed to be getting stronger and yet they seem to take scratching and cracking to a new level.

I can get my fingernail under that crack at the top and pull the screen up. Thankfully the Watch still works, but I'm going to be in the market for a new one once they are announced. My OG Watch in Stainless is still holding strong with no screen issues. I know that's due to the sapphire instead of glass, but still.




My job is a geek for a living, I'm not in construction or anything. I'm also not overly abusive of my gear and yet this glass just doesn't seem to hold up anywhere near like it used to. Heck, my iPhone XS got more use that the 11 Pro and the screen is still pristine on it. Not a mark, let alone many of them.

Louis L'Amour, “To make democracy work, we must be a notion of participants, not simply observers. One who does not vote has no right to complain.”
MineCraft? mc.applenova.com | Visit us! | Maybe someday I'll proof read, until then deal with it.
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chucker
 
Join Date: May 2004
Location: near Bremen, Germany
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2020-08-20, 12:12

You weren't supposed to break your Apple Glasses NDA!
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turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2020-08-20, 12:24

hehe
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PB PM
Sneaky Punk
 
Join Date: Oct 2005
Location: Vancouver, BC
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2020-08-20, 17:08

Strange, never scratched or broken the screens of any of my iPhones (4/5c/6s/Xs), and I have on several occasions fumbled and dropped them face down onto rocks or concrete. Never used screen protectors, but always high quality cases.
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drewprops
Bastard
 
Join Date: May 2004
Location: Atlanta
 
2020-08-20, 21:02

I use the glass covers religiously after breaking my screen once.


...
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turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2020-08-21, 08:07

The really odd part is that this is the only set of devices I've really had scratch or crack like this. I have dropped my iPad twice (well me once and my infant pulled it to the floor) and those broke. I dropped my phone between my bed and nightstand and it hit the metal bed frame once. Other than those three times over the past +15 years I've not had something like this.

Again, if I were in construction or even a job that is a manual labor job of any kind I'd just write it off as me being rough. I sit/stand at a desk all day.

Louis L'Amour, “To make democracy work, we must be a notion of participants, not simply observers. One who does not vote has no right to complain.”
MineCraft? mc.applenova.com | Visit us! | Maybe someday I'll proof read, until then deal with it.
  quote
turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2020-08-22, 01:33

My leather couch did it in today.

I'm wanting to wait for the next gen to release so I'm actually paying Apple $250 to repair this one so I can get SS or Titanium in the new model.

Louis L'Amour, “To make democracy work, we must be a notion of participants, not simply observers. One who does not vote has no right to complain.”
MineCraft? mc.applenova.com | Visit us! | Maybe someday I'll proof read, until then deal with it.
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BlueRabbit
Veteran Member
 
Join Date: May 2004
Location: San Francisco, CA
 
2020-08-22, 13:55

Depending on how old the watch is, I think this might be covered under Apple's screen replacement program: https://support.apple.com/screen-rep...tch-series-2-3
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turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2020-08-22, 14:11

Man, that looks just like my Watch when the screen cracked. I'm chatting with Apple now to see if we can get this changed over to free.
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turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2020-08-22, 16:04

After one chat and two phone calls later I'm getting refunded the repair fee and my Watch is getting replaced/repaired for free!

I'm still really annoyed that the glass seems to frail. In the quest for thin we really lose durability. I get that the Watch was a special case given it is a known problem, but thinner isn't better.

Louis L'Amour, “To make democracy work, we must be a notion of participants, not simply observers. One who does not vote has no right to complain.”
MineCraft? mc.applenova.com | Visit us! | Maybe someday I'll proof read, until then deal with it.
  quote
BlueRabbit
Veteran Member
 
Join Date: May 2004
Location: San Francisco, CA
 
2020-08-23, 15:35

Nice! Hopefully the fact that the screen replacement program is limited to Watches 2 and 3 means that 4 and 5 aren't affected as much—maybe something got redesigned when they made the screen bigger for the 4.
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turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2020-08-30, 20:42

I got my replacement Watch in yesterday and it is everything I hoped it would be.

Even better, I got the email today that my card was going to be refunded for the cost of the repair I prepaid for!

Louis L'Amour, “To make democracy work, we must be a notion of participants, not simply observers. One who does not vote has no right to complain.”
MineCraft? mc.applenova.com | Visit us! | Maybe someday I'll proof read, until then deal with it.
  quote
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