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Microsoft admits XBOX360 might cause scratches on discs


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Microsoft admits XBOX360 might cause scratches on discs
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digitalprimate
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Join Date: Jan 2006
Location: Antwerp, Belgium
 
2007-04-14, 17:38

A dutch consumershow investigated allegations that some XBOX360s were prone to scratching the discs the users inserted. Their research showed that because of the lack of shock-absorbing cushions, this indeed was the case. Microsoft initially put the fault with the consumers, but after thousands of reactions they finally admit that sometimes this can occur. Users in the Netherlands can call up and check with Microsoft if their XBOX is affected too. They can also call to sign-up for an exchange of the original discs.
Source is the news site from the dutch public broadcaster.
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Windowsrookie
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2007-04-14, 21:27

Quote:
Originally Posted by digitalprimate View Post
A dutch consumershow investigated allegations that some XBOX360s were prone to scratching the discs the users inserted. Their research showed that because of the lack of shock-absorbing cushions, this indeed was the case. Microsoft initially put the fault with the consumers, but after thousands of reactions they finally admit that sometimes this can occur. Users in the Netherlands can call up and check with Microsoft if their XBOX is affected too. They can also call to sign-up for an exchange of the original discs.
Source is the news site from the dutch public broadcaster.
Thanks for the link.....

Also, I've never had a scratched disk. The only time I've ever heard of anyone getting a scratched disk was when they moved the 360 while it was on.

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digitalprimate
Senior Member
 
Join Date: Jan 2006
Location: Antwerp, Belgium
 
2007-04-14, 22:00

Sorry I didn't provide a link, but they have this weird site, where you can't link through to the particular story. Also, I don't think the majority of users would understand dutch.
Still, if you want, here it is - Click in the frame "Teletekst" and click on the story "Microsoft erkent fouten Xbox-360". For everyone able to read dutch, here it is copy-pasted.

Quote:
Microsoft erkent fouten Xbox-360

Microsoft heeft toegegeven dat de Xbox-360 krassen kan veroorzaken op spel-cd's en dvd's. Het bedrijf verwierp de klacht eerst, maar herroept dat nu het programma Kassa meer dan duizend klachten heeft binnengekregen.

Maandenlang hield Microsoft vol dat de beschadiging de schuld was van fouten van de gebruikers. Deskundigen stelden na onderzoek van de Xbox-360 vast dat de krassen het gevolg waren van het ontbreken van stootkussentjes rond de lens.

Microsoft biedt geen vervanging aan van de Xbox, maar zegt " hulp" toe aan de Nederlandse gebruikers met problemen.
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