reticulating your mom
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http://cbs13.com/topstories/local_story_104012157.html
All she wanted to do was make some suggestions for improvements to the nano, so she wrote Steve Jobs as a school assignment. The reply was not from Steve, but rather a sharp reprimand Apple's legal department. What's this coming to? First TS being sued for giving away Asteroid details, and now sending 9-year-olds legal threats... I really hope this isn't a sign of things to come. You ask me for a hamburger. |
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That's not entirely fair.
1) it wasn't a legal threat; it was a pointer to their policy. 2) The purpose of the policy is to protect both the company (Apple) as well as the customer (the girl). Of course, it could be done in nicer, more personal tone, especially when talking to a little girl, which is why they're reevaluating. |
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Veteran Member
Join Date: May 2004
Location: Ottawa, ON
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It definitely should have been done nicer. A company does not do itself any favours with a response like that. Just stupid.
Leads to the question...Is Apple becoming 'just another company'? When there's an eel in the lake that's as long as a snake that's a moray. |
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owner for sale by house
Join Date: Apr 2005
Location: Charlotte, NC
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It's not a cease&desist, the title is wrong. But it's clearly not what you'd expect when you send them an idea (especially as a kid). Those lawyers really need to get those sticks out of their asses and act a little human at times.
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how do we know that apple knew it was a 9 year old?
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Join Date: May 2004
Location: Ottawa, ON
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Join Date: May 2004
Location: New York City
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It was hand-written... (assuming the video is accurate... which is probably a bogus assumption, but what can you do.)
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Selfish Heathen
Join Date: May 2004
Location: Zone of Pain
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Methinks the parents are just in a tizzy because they want to suck up all the media attention they can for themselves and their precious little princess. "OMG We're such victims! The old crotchety billionaire's assistant sent us SUCH a horrific letter! He's an abomination and we deserve free iPods and iMacs to help restitute our little sweetums' emotional distress!" I hate people like this. Grow a pair, for god's sake. The quality of this board depends on the quality of the posts. The only way to guarantee thoughtful, informative discussion is to write thoughtful, informative posts. AppleNova is not a real-time chat forum. You have time to compose messages and edit them before and after posting. |
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Subdued and Medicated
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Veteran Member
Join Date: May 2004
Location: Ottawa, ON
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All this being said, I have not actually seen the letter myself. Maybe if I had, I might think that the tone is fine. Does the fact that you have seen the standard letter mean that you've sent a suggestion yourself Brad? When there's an eel in the lake that's as long as a snake that's a moray. |
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I've seen 3rd graders with better hand writing than my grandmother. |
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Selfish Heathen
Join Date: May 2004
Location: Zone of Pain
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Apple's Unsolicited Idea Submission Policy The quality of this board depends on the quality of the posts. The only way to guarantee thoughtful, informative discussion is to write thoughtful, informative posts. AppleNova is not a real-time chat forum. You have time to compose messages and edit them before and after posting. |
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Senior Member
Join Date: Aug 2004
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Boo-fucking-hoo, little girl. Welcome to the real world.
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meh
Join Date: May 2004
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From the article, I didn't get the impression she was mad because Apple said they don't take peoples ideas. I think she went off in a fit because it wasn't from Steve Jobs, but from Apple legal. But, really what could of those stuck up lawyers would of known it was a kid? I saw nothing wrong with the content of the letter from what the article told us. I bet this letter wasn't even personal written! I think they just have the general letter saved on the computer, and puts the name of the sender on that letter where it says, "Dear so and so" print it, and send it off. Sorry, but the parents are overreacting and aren't thinking clearly.
giggity |
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owner for sale by house
Join Date: Apr 2005
Location: Charlotte, NC
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BTW, that letter probably started with "Dear Mr. Jobs, my name is blah and I am nine years old." ... |
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It is a shame that they don't have the time to vet each of these letters individually and give an appropriate and personalised response to each one, but it's a fact of life.. Do you want them to make computers or write nice letters to everyone? I suspect that the person responding to this letter assumed it was from an illiterate and just stuffed it in the standard reply box. End of story. 'Remember, measure life by the moments that take your breath away, not by how many breaths you take' Extreme Sports Cafe | ESC's blog | scratt's blog | @thescratt |
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Selfish Heathen
Join Date: May 2004
Location: Zone of Pain
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Does anyone here think the little girl called up the local news station and reported her dissatisfaction with Jobs? Does anyone here honestly think this media stunt was not coordinated by attention-grubbing parents? I like how it's the mother who says how upset her daughter was, even though the daughter is sitting right there. Brilliant. The quality of this board depends on the quality of the posts. The only way to guarantee thoughtful, informative discussion is to write thoughtful, informative posts. AppleNova is not a real-time chat forum. You have time to compose messages and edit them before and after posting. |
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Aw, come one chucker..
They may not have set up the thing to get attention, but I am sure that the parents immediately saw an opportunity when they got that letter from Apple. It's like that father who won't pay his son's college fees because he is Republican and his son says he is Democrat. They still love each other, and get on really well.. And just happen to have got a web site for donations, local and international tv coverage. I am just suprised that a Democrat big name has not offered to fund his college education.. Seems like a good plan... The father can still go quail hunting and shoot his mates, whilst some other poor sap picks up the college bill.. Think that's not staged too? 'Remember, measure life by the moments that take your breath away, not by how many breaths you take' Extreme Sports Cafe | ESC's blog | scratt's blog | @thescratt |
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I guess my "I sure hope not" could be interpreted in a wrong way.
I meant "I sure hope nobody is as naïve as to think the parents didn't see an opportunity". |
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Senior Member
Join Date: Aug 2004
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Technically, she could have submitted the ideas under the feedback policy. All she needs to do is select 'iPod' and list them as an enhancement. In this way, Apple does, in fact, accept ideas for improvements on existing products.
Kudos to Apple for taking this seriously to have a meeting about it and re-think their policy towards children. |
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BANNED
I am worthless beyond hope. Join Date: Dec 2005
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Oh give me a break. You people disgust me with your senseless and worthless defense of Apple sometimes. This is an asshole action taken by a company that is becoming more and more out of touch with what made them great and more and more like every other awful could care less about the customer company out there. Inexcusable and very embarrassing. But even more so is trying to justify it. |
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I was really suprised by [my interpretation of] your answer actually as you are a pretty cynical chap, chucker (not that I disapprove of that view on life, in healthy measures). So I am glad to report that the world is still spining on it's correct axis of rotation! 'Remember, measure life by the moments that take your breath away, not by how many breaths you take' Extreme Sports Cafe | ESC's blog | scratt's blog | @thescratt |
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It is totally unreasonable to expect any celebrity, or large company to respond appropriately to every letter they get. And when they do mess up, someone is always ready to exploit it. Apple have even tacitly admitted that there may be a problem and have devoted time to the mistake. What would you have them do? Send her a new iBook as well? I am sure the parents are hoping for that, so they can sell it for the raw ingrediants to cook up Crystal Meth in the bath while the kids at school... 'Remember, measure life by the moments that take your breath away, not by how many breaths you take' Extreme Sports Cafe | ESC's blog | scratt's blog | @thescratt |
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Selfish Heathen
Join Date: May 2004
Location: Zone of Pain
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The quality of this board depends on the quality of the posts. The only way to guarantee thoughtful, informative discussion is to write thoughtful, informative posts. AppleNova is not a real-time chat forum. You have time to compose messages and edit them before and after posting. |
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No? How, then, can you know that it's an "asshole action"? How can you know whether they sounded rude? |
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Senior Member
Join Date: Jun 2005
Location: Siloam Springs, AR
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25 chars of wasted space.
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Ridiculous.
Don't iPods already do lyrics? I LOVE the reporting. "If they want to know why, they can read their policy [pause] on the internet." They say this like it's a bad thing |
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