AppleNova Forums

Dugie2007 · 2005-12-28, 15:15

I just got an iPOD nano. So I installed iTunes. When it was done installing i tried to open it. I get a message the say "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

I have already unistalled it and re-installed it. I wen to the apple help thingy and that didnt help can anyone help?

DMBand0026 · 2005-12-28, 15:28

1. Welcome to AppleNova!

2. It's iPod, not iPOD (I know, it's the little things)

3. Next time, put a help question in the Genius Bar forum.

4. We're going to need to know a little more about your setup in order to help. What kind of computer, what OS, how much RAM, processor speed, etc. Give the full rundown.

5. Welcome to AppleNova!

iCraig · 2005-12-28, 15:30

Quote:

Originally Posted by Dugie2007

I just got an iPOD nano. So I installed iTunes. When it was done installing i tried to open it. I get a message the say "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

I have already unistalled it and re-installed it. I wen to the apple help thingy and that didnt help can anyone help?

Give us a little more information, like what Computer are you on, what version of Mac OS/Windows etc.

ronmexico · 2005-12-28, 15:32

Try to do a restore on your ipod for it to take effect...so plug in your ipod, go to applications, utilities, ipod updater, select the most recent installation, click on restore

this might work

ronmexico · 2005-12-28, 16:13

just realized, you have a pc if you are installing itunes...so ignore my last post unless there is a somewhat similar procedure for a pc.

Dugie2007 · 2005-12-28, 18:06

I have Window XP Intel Pentium 4 2 GHz Ram.

When installing iTunes every thing works fine. But after I install it and try to load I get that "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

I have already uninstalled it and re-installed it. I went the the help thingy at apple did what they told me to do and that did work. I want to talk to someone that will help me throught it.

Thank You

EmC · 2005-12-28, 18:16

Restart the computer.
Uninstall iTunes AND Quicktime from the Add/Remove Programs list in the Control Panel.
Restart the computer
Download the latest iTunes+Quicktime installer from Apple.
Run the installer.
Restart if the installer prompts you to.

Dugie2007 · 2005-12-28, 18:18

Ok will try

Dugie2007 · 2005-12-28, 18:40

It did not work. Im getting very mad. I feel like i just wasted $200 on an iPod becuase stupid iTunes dont work.

Brad · 2005-12-28, 18:51

Moving to Genius Bar...

Dugie2007 · 2005-12-28, 18:52

ok i will

Bill M · 2005-12-28, 19:05

I have read somewhere that going to a previous QuickTime (7.0.2) version seems to solve this pesky issue.

http://www.apple.com/support/downloa...orwindows.html

Give it a shot and let us know if it works.

Dugie2007 · 2005-12-28, 19:46

it will not let me install Quicktime because it is an older version. And my computer will not let me unistall the new version.

Bill M · 2005-12-28, 20:08

If you are unable to unistall the latest QuickTime, which I think its somehow corrupt in your system, you may want to try this from Microsoft:

http://support.microsoft.com/kb/290301/

I am no windows expert at all, but I think that utility will allow you to unistall your current QuickTime and start from scratch. Read all the info there and proceed with caution, as that web page clearly states.

EmC · 2005-12-28, 21:00

Try this article from apple about recreating your iTunes Library.

Try this.

SQUIRRI · 2005-12-29, 18:12

Hey

Just check the iPod is formatted for Windows(FAT-32). If you got it from the Apple Store it may have been formatted for use with a Mac, which I think may be the default. There is a crib somewhere that tells you what to do if you're using a PC

Good luck

LudwigVan · 2005-12-29, 22:41

Quote:

Originally Posted by SQUIRRI

Hey

Just check the iPod is formatted for Windows(FAT-32). If you got it from the Apple Store it may have been formatted for use with a Mac, which I think may be the default. There is a crib somewhere that tells you what to do if you're using a PC

Good luck

The original poster has an issue with the iTunes application itself, not with the iPod (aside from not being able to use it because of iTunes' problems).

CrackerJack · 2005-12-30, 04:36

Quote:

Originally Posted by Dugie2007

I just got an iPOD nano. So I installed iTunes. When it was done installing i tried to open it. I get a message the say "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience."

I have already unistalled it and re-installed it. I wen to the apple help thingy and that didnt help can anyone help?

One of my kids had a PC which behaved the same way. I tried the usual install/uninstall then restart routine several times. I even tried a System Restore to the earliest date possible.

The only resolution is to format the HD and install XP from scratch. Don't do it from a back-up. You will be in the same situation as before.

I know. It's a big hassle to do what I'm suggesting, but if you want to enjoy your iPod with your XP, that's the cheapest way. A better but expensive way is for you to get a Mac.

Dugie2007 · 2005-12-30, 13:15

Well went we bought this computer XP came with it. we never had to install it. I know this my sound stupid but what is formatting. I forgot I havent done it in so long.

EmC · 2005-12-30, 15:58

Make sure you backup all of your music, documents, email, and any other important information you have on your computer, because after you format/reinstall it will no longer be there. Instructions for how to do this depend on the computer manufacturer. Sometimes they send restore disks and sometimes they come with OEM versions of Windows. I would suggest looking through the documentation and disks that came with your computer to find the correct way to do the restore of the original settings. If you have lost the documentation, check the website of the manufacturer.

Kickaha · 2005-12-30, 16:23

Quote:

Originally Posted by SQUIRRI

Hey

Just check the iPod is formatted for Windows(FAT-32). If you got it from the Apple Store it may have been formatted for use with a Mac, which I think may be the default. There is a crib somewhere that tells you what to do if you're using a PC

iPods haven't been platform specific for (four?) years. Every iPod will work with PC or Mac, there is no formatting difference out of the box.

Dugie2007 · 2005-12-31, 14:50

I fixed it...

Brad · 2005-12-31, 17:12

Quote:

Originally Posted by Dugie2007

I fixed it...

And...?

It would be nice to share your solution so others that have this problem will know how to fit it.

Dugie2007 · 2006-01-01, 18:24

I saved all my file onto a cd and then restored my computer completly.

Sargasm · 2006-01-01, 19:23

one cd huh? I can't imagine you had a lot of information. With people asking me for Windows help, I've simply given up trying to fix the problem and I just tell them to reformat.

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Dugie2007 New Member Join Date: Dec 2005	2005-12-28, 15:15 I just got an iPOD nano. So I installed iTunes. When it was done installing i tried to open it. I get a message the say "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have already unistalled it and re-installed it. I wen to the apple help thingy and that didnt help can anyone help?
	quote

DMBand0026 Veteran Member Join Date: May 2004 Location: Chicago	2005-12-28, 15:28 1. Welcome to AppleNova! 2. It's iPod, not iPOD (I know, it's the little things) 3. Next time, put a help question in the Genius Bar forum. 4. We're going to need to know a little more about your setup in order to help. What kind of computer, what OS, how much RAM, processor speed, etc. Give the full rundown. 5. Welcome to AppleNova! Come waste your time with me
	quote

ronmexico Senior Member Join Date: Dec 2005	2005-12-28, 15:32 Try to do a restore on your ipod for it to take effect...so plug in your ipod, go to applications, utilities, ipod updater, select the most recent installation, click on restore this might work
	quote

ronmexico Senior Member Join Date: Dec 2005	2005-12-28, 16:13 just realized, you have a pc if you are installing itunes...so ignore my last post unless there is a somewhat similar procedure for a pc.
	quote

EmC Senior Member Join Date: Jun 2004 Location: Columbus, Georgia	2005-12-28, 18:16 Restart the computer. Uninstall iTunes AND Quicktime from the Add/Remove Programs list in the Control Panel. Restart the computer Download the latest iTunes+Quicktime installer from Apple. Run the installer. Restart if the installer prompts you to. What Adobe Updater‽ What‽ What‽ WHAT‽
	quote

Dugie2007 New Member Join Date: Dec 2005	2005-12-28, 18:18 Ok will try
	quote

Dugie2007 New Member Join Date: Dec 2005	2005-12-28, 18:40 It did not work. Im getting very mad. I feel like i just wasted $200 on an iPod becuase stupid iTunes dont work.
	quote

Brad Selfish Heathen administrator Join Date: May 2004 Location: Zone of Pain	2005-12-28, 18:51 Moving to Genius Bar...
	quote

Dugie2007 New Member Join Date: Dec 2005	2005-12-28, 18:52 ok i will
	quote

Bill M Member Join Date: May 2004	2005-12-28, 19:05 I have read somewhere that going to a previous QuickTime (7.0.2) version seems to solve this pesky issue. http://www.apple.com/support/downloa...orwindows.html Give it a shot and let us know if it works.
	quote

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Dugie2007 New Member Join Date: Dec 2005	2005-12-28, 19:46 it will not let me install Quicktime because it is an older version. And my computer will not let me unistall the new version.
	quote

EmC Senior Member Join Date: Jun 2004 Location: Columbus, Georgia	2005-12-28, 21:00 Try this article from apple about recreating your iTunes Library. Try this.
	quote

SQUIRRI New Member Join Date: Oct 2005	2005-12-29, 18:12 Hey Just check the iPod is formatted for Windows(FAT-32). If you got it from the Apple Store it may have been formatted for use with a Mac, which I think may be the default. There is a crib somewhere that tells you what to do if you're using a PC Good luck
	quote

Dugie2007 New Member Join Date: Dec 2005	2005-12-30, 13:15 Well went we bought this computer XP came with it. we never had to install it. I know this my sound stupid but what is formatting. I forgot I havent done it in so long.
	quote

Dugie2007 New Member Join Date: Dec 2005	2005-12-31, 14:50 I fixed it...
	quote

Dugie2007 New Member Join Date: Dec 2005	2006-01-01, 18:24 I saved all my file onto a cd and then restored my computer completly.
	quote

Sargasm Member Join Date: Jul 2005	2006-01-01, 19:23 one cd huh? I can't imagine you had a lot of information. With people asking me for Windows help, I've simply given up trying to fix the problem and I just tell them to reformat.
	quote

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