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Maciej
M AH - ch ain saw
 
Join Date: May 2004
 
2011-04-27, 19:14

Gah! Are they going to get sued for this? Can they get sued for this?
  quote
Foj
Veteran Member
 
Join Date: Jul 2005
Location: Atlanta
 
2011-04-27, 19:26

Quote:
Originally Posted by Maciej View Post
Gah! Are they going to get sued for this? Can they get sued for this?
Yes, they are getting sued.
  quote
Maciej
M AH - ch ain saw
 
Join Date: May 2004
 
2011-04-27, 19:50

Quote:
Originally Posted by Foj View Post
He's demanding free credit monitoring, seems reasonable. But for how long? Life? I mean once your identity has been compromised, it's been compromised - there's no getting that back. I'd settle for a life time subscription to Identity Guard...

User formally known as Sh0eWax
  quote
turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2011-04-27, 21:01

Just got an email from Sony, thought those not a part of PSN might be interested in seeing what it said:
Quote:
Originally Posted by Sony
Add PlayStation_Network@playstation-email.com to your address book

===================================

PlayStation(R)Network

===================================

Valued PlayStation(R)Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011,
certain PlayStation Network and Qriocity service user account
information was compromised in connection with an illegal and
unauthorized intrusion into our network. In response to this
intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full
and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our
network infrastructure by rebuilding our system to provide you
with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill
as we do whatever it takes to resolve these issues as quickly and
efficiently as practicable.

Although we are still investigating the details of this incident,
we believe that an unauthorized person has obtained the following
information that you provided: name, address (city, state, zip), country,
email address, birthdate, PlayStation Network/Qriocity password and login,
and handle/PSN online ID. It is also possible that your profile data,
including purchase history and billing address (city, state, zip),
and your PlayStation Network/Qriocity password security answers may
have been obtained. If you have authorized a sub-account for your
dependent, the same data with respect to your dependent may have
been obtained. While there is no evidence at this time that credit
card data was taken, we cannot rule out the possibility. If you have
provided your credit card data through PlayStation Network or Qriocity,
out of an abundance of caution we are advising you that your credit
card number (excluding security code) and expiration date may have
been obtained.

For your security, we encourage you to be especially aware of email,
telephone and postal mail scams that ask for personal or sensitive
information. Sony will not contact you in any way, including by email,
asking for your credit card number, social security number or other
personally identifiable information. If you are asked for this information,
you can be confident Sony is not the entity asking. When the PlayStation
Network and Qriocity services are fully restored, we strongly recommend that
you log on and change your password. Additionally, if you use your PlayStation
Network or Qriocity user name or password for other unrelated services or
accounts, we strongly recommend that you change them as well.

To protect against possible identity theft or other financial loss, we
encourage you to remain vigilant, to review your account statements and
to monitor your credit reports. We are providing the following information
for those who wish to consider it:
- U.S. residents are entitled under U.S. law to one free credit report annually
from each of the three major credit bureaus. To order your free credit report,
visit www.annualcreditreport.com or call toll-free (877) 322-8228.

- We have also provided names and contact information for the three major U.S.
credit bureaus below. At no charge, U.S. residents can have these credit bureaus
place a "fraud alert" on your file that alerts creditors to take additional steps
to verify your identity prior to granting credit in your name. This service can
make it more difficult for someone to get credit in your name. Note, however,
that because it tells creditors to follow certain procedures to protect you,
it also may delay your ability to obtain credit while the agency verifies your
identity. As soon as one credit bureau confirms your fraud alert, the others
are notified to place fraud alerts on your file. Should you wish to place a
fraud alert, or should you have any questions regarding your credit report,
please contact any one of the agencies listed below:

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division,
P.O. Box 6790, Fullerton, CA 92834-6790

- You may wish to visit the website of the U.S. Federal Trade Commission at
www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania
Avenue, NW, Washington, DC 20580 for further information about how to protect
yourself from identity theft. Your state Attorney General may also have advice
on preventing identity theft, and you should report instances of known or
suspected identity theft to law enforcement, your State Attorney General,
and the FTC. For North Carolina residents, the Attorney General can be
contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone
(877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney
General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202;
telephone: (888) 743-0023; or www.oag.state.md.us.

We thank you for your patience as we complete our investigation of this
incident, and we regret any inconvenience. Our teams are working around the
clock on this, and services will be restored as soon as possible. Sony takes
information protection very seriously and will continue to work to ensure that
additional measures are taken to protect personally identifiable information.
Providing quality and secure entertainment services to our customers is
our utmost priority. Please contact us at 1-800-345-7669 should you have any
additional questions.

Sincerely,

Sony Computer Entertainment and Sony Network Entertainment
  quote
bassplayinMacFiend
Banging the Bottom End
 
Join Date: Jun 2004
 
2011-04-27, 21:04

I was going to complain about not getting my email yet, but even at Internet speed it must take time to send out 70 million emails.
  quote
lightning_bug
Senior Member
 
Join Date: Jun 2005
Location: Albuquerque, NM
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2011-04-27, 21:48

Quote:
Originally Posted by Maciej View Post
He's demanding free credit monitoring, seems reasonable. But for how long? Life? I mean once your identity has been compromised, it's been compromised - there's no getting that back. I'd settle for a life time subscription to Identity Guard...
It's rather surprising that Sony aren't offering that straight away. I didn't have an issue with their utter lack of communication as they investigated the "external intrusion", but if they've confirmed that personal information (and possibly credit card information) has been compromised, offering free access to credit monitoring services is the least they can do. Other companies have done it in the past; Sony needs to take the initiative and do it now.

Guess our wishes don't do dishes or brake repairs...
Twitter | Flickr | last.fm | PSN: TheLittleDoctor
  quote
torifile
Less than Stellar Member
 
Join Date: May 2004
Location: Durham, NC
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2011-04-27, 22:39

I got a letter from Amex (the card that was on my PSN account at one point) telling me about the potential problems. They said that there has been no unauthorized use or fraud detected but they're stepping up the monitoring. Good. But it sounds like it was quite serious.

If it's not red and showing substantial musculature, you're wearing it wrong.
  quote
Foj
Veteran Member
 
Join Date: Jul 2005
Location: Atlanta
 
2011-05-01, 10:03

Looks like Sony will soon be putting PSN back online in phases.

http://www.digitaltrends.com/computi...-back-program/
  quote
dmegatool
Custom User Title
 
Join Date: Jul 2006
Location: At home
 
2011-05-01, 10:40

Yay for being back online soon.

I really don't care about the Welcome Back program though. PSN+ for a month isn't worth it. All the games that I would download free won't work at the end of the month. Don't know about games that you buy at reduced price. Guess they won't work either. Hope that their "Selected PlayStation entertainment content will be free for download" include something useful that will last more than a month.

Dave Mustaine :"God created whammy bars for people who don't know how to solo."
  quote
Robo
Formerly Roboman, still
awesome
 
Join Date: Jul 2004
Location: Portland, OR
 
2011-05-01, 10:56

Their compensation for a major outage and security breach is a 30-day free trial of PlayStation Plus? Something they should probably offer anyway?

That would be like hackers getting the personal information of AOL's customer base, and then AOL sending their customers a "500 Hours Free!" disc to make up for it.

As lightning_bug mentioned, in other cases where personal information "got out," the company gives their customers a free year of credit monitoring. Yes, Sony has more customers than most companies who do that, but they have more customers — they're larger than the hotelier that leaves their server in a dumpster, and if they can't monetize their 70 million users enough to make up for it, they deserve to lose money on the deal.

In cases like this it's critical to communicate clearly and often exactly what happened and what is being done, to avoid losing customer confidence. Compare Sony's handling of this with Apple's response the (much less severe) iPhone "location tracking" thing.

The Most Triumphant Example of this sort of thing is, of course, Lexus's still-famous recall for their first ever cars. It could have sunk the brand, but their response impressed people and they came out swinging, with a reputation for above-and-beyond customer service. Huge but beleagured Sony reminds me a lot of huge but beleaguered Toyota, and let's be real, the $599 PS3 was positioned as the Lexus of consoles. But so far, Sony's acted just sort of cluelessly and bumbling.

If it were iTunes getting hacked, you can bet that Apple's response would be much different.

and i guess i've known it all along / the truth is, you have to be soft to be strong
  quote
Robo
Formerly Roboman, still
awesome
 
Join Date: Jul 2004
Location: Portland, OR
 
2011-05-01, 11:09

I don't always mean to agree with Gabe and Tycho, who are, predictably, having a field day with this. But the commentary for last Monday's comic, which actually went up the previous Friday because they wanted to comment on the outage and they were sure it'd be over by last Monday, still rings true:

Quote:
Originally Posted by Tycho
An issue like this should, in practice, be an argument against a monolithic service. For example, if Xbox Live were down, you wouldn’t be able to access Netflix, which is still available to users even though the PSN is down. This should have been an incredible first showing for Portal 2, seeing as its richest functionality exists on a robust and venerable parallel network. But Steam access is gated via their warped-ass oculus for some reason, even though other partners aren’t held to the same standard.

The thing to say on your web is that since PSN is free you can’t really complain about it, and that’s pretty dumb. Maybe you could have said that if you couldn’t play Ratchet and Clank online with your Playstation 2, but that era is fucking over. By “that era,” I’m referring to the one where chains of appliance “islands” exist in millions of discrete universes across the globe. The store, your friends list, these aren’t perks. By 2011, they’re bedrock assertions of the medium. The deal they made with users - one which, for years, was the justification for a gruesome price disparity - was “free Xbox Live,” not “shit happens.”

They have a serious problem here, and as serious as their technology problem might be, it’s not the biggest one they have. Their problem is that they don’t know how to communicate about anything but their legendary prowess. They simply don’t have it. I mean, genetically. They need to find a human being, or hire one, and start an actual dialogue with users.

They need to do this last Friday.

and i guess i've known it all along / the truth is, you have to be soft to be strong
  quote
Robo
Formerly Roboman, still
awesome
 
Join Date: Jul 2004
Location: Portland, OR
 
2011-05-02, 15:40

Quote:
Originally Posted by another tycho quote?!
I think there might be too much information about the PSN Incursion now, apparently there’s something going on with SOE [ed.: Sony's PC gaming service] now, and there was a press conference or something. At this point, I already shredded the card; they can’t really get my goat, as the goat has been obliterated. Unless another shoe drops in the form of a comma delimited file full of plaintext credit cards or something, it may be over as a news concern. I want to give you a heads up, though, for the next round of Sony defense material which is typically indistinguishable from what they’d buy from a PR company.

- On the collapse of the Playstation Network:

“I’m a PS+ subscriber, and I don’t even care about this. I’m too busy enjoying the richness of this incredible, exclusive single player content.”

- On the revelation that the Playstation Network had been cracked open and the guts slurrrrrped out of it:

“What. The. Fuck.! Just move to a new city, cancel your credit cards, and then form new social bonds, beginning life anew in a faraway land!!!  This is a gift.”

- On the discovery that the intrusion has resulted in the dissemination of an infectious Hrungnir neocyte:

“All you people who wont submit to the mindpulse are f’ing morons. It’s like one parasite and you guys are talking about it like it’s some big thing or like “oh i don’t want to be a subjugant.” FFS, you guys. Just quaff the fucking Dominus Flask. Yield to Her. Yield, and be whole.”


Of course, Tycho and Gabe are Xbox People (tm), and I haven't really seen many people actually defending Sony on this. But it's still funny

and i guess i've known it all along / the truth is, you have to be soft to be strong
  quote
Foj
Veteran Member
 
Join Date: Jul 2005
Location: Atlanta
 
2011-05-02, 19:12

Things just aren't going well with Sony. Seems there was a slightly earlier, separate attack on Sony Online Entertainment.

http://www.joystiq.com/2011/05/02/so...redit-card-nu/


Although, the PSN being down does have an up-side.

A knife and a fork, a bottle and a cork, that's the way to spell New York.
  quote
bassplayinMacFiend
Banging the Bottom End
 
Join Date: Jun 2004
 
2011-05-03, 08:44

Quote:
Originally Posted by Robo View Post
In cases like this it's critical to communicate clearly and often exactly what happened and what is being done, to avoid losing customer confidence. Compare Sony's handling of this with Apple's response the (much less severe) iPhone "location tracking"
To be honest, it took Apple a week to respond to the location db issue. Yes, their response was more cogent (here is our solution) than Sony's, but they took the same amount of time to respond to the allegations. I think that customer satisfaction is more in Apple's court than Sony's which is saving Apple's butt in the court of public opinion (although they are being sued too).

Sony hasn't helped itself with its condescending attitude towards its users (like the root kit fiasco).
  quote
Foj
Veteran Member
 
Join Date: Jul 2005
Location: Atlanta
 
2011-05-14, 22:36

PSN is starting to get put back online.

http://blog.us.playstation.com/2011/...on-begins-now/
  quote
dmegatool
Custom User Title
 
Join Date: Jul 2006
Location: At home
 
2011-05-16, 13:32

Feels good to be back online

Store is still down though. Too bad, I wanted to try/buy Trine...
  quote
Foj
Veteran Member
 
Join Date: Jul 2005
Location: Atlanta
 
2011-05-16, 13:55

For me, Trine is okay. I've started it, but I'm waiting to finish other games first before getting back into it.
  quote
torifile
Less than Stellar Member
 
Join Date: May 2004
Location: Durham, NC
Send a message via AIM to torifile  
2011-05-16, 21:27

Sony's giving away some good games to compensate for the downtime.

For the PS3, pick any 2:
InFamous
Dead Nation
WipeOut HD
LittleBigPlanet
Super StarDust HD

For the PSP, pick 2:
LittleBigPlanet
ModNation Racers
Pursuit Force
Kill Liberation

I've got Wipeout and Stardust, so I'm going for InFamous and Dead Nation (already got LBP2, so that's good). Considering I've had Infamous on my want list for a while and I've heard good things about Dead Nation, I'm happy. Those are some quality titles to give away.

If it's not red and showing substantial musculature, you're wearing it wrong.
  quote
Maciej
M AH - ch ain saw
 
Join Date: May 2004
 
2011-05-16, 21:39

Can I get those for my new Xbox360?
  quote
Robo
Formerly Roboman, still
awesome
 
Join Date: Jul 2004
Location: Portland, OR
 
2011-05-16, 21:46

Quote:
Originally Posted by Maciej View Post
Can I get those for my new Xbox360?
I think they're all Sony-published titles...

You got an Xbox 360 for effectively the price of a DS lite. I think that's enough of a deal.

and i guess i've known it all along / the truth is, you have to be soft to be strong
  quote
Foj
Veteran Member
 
Join Date: Jul 2005
Location: Atlanta
 
2011-05-16, 23:37

Well, phooey! I've already got Dead Nation, Super Stardust and WipeOut. Didn't care for LittleBigPlanet, so that leaves me with just InFamous.

I've thought about getting InFamous, so now will be a good time. I might give LittleBigPlanet one more try since it'll be free.

A knife and a fork, a bottle and a cork, that's the way to spell New York.
  quote
dmegatool
Custom User Title
 
Join Date: Jul 2006
Location: At home
 
2011-05-17, 07:40

Already got 3 out of 5 here so it's Stardust and Dead Nation for me... That's cool.
  quote
Yontsey
*AD SPACE FOR SALE*
 
Join Date: Apr 2005
Location: Cleveland-ish, OH
 
2011-05-17, 07:53

For someone that doesn't have any of them, what's the best 2 to get? I was thinking LBP and inFamous.
  quote
turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2011-05-17, 08:17

Quote:
Originally Posted by Yontsey View Post
For someone that doesn't have any of them, what's the best 2 to get? I was thinking LBP and inFamous.
I have the same question.
  quote
bassplayinMacFiend
Banging the Bottom End
 
Join Date: Jun 2004
 
2011-05-17, 09:22

Quote:
Originally Posted by Foj View Post
Well, phooey! I've already got Dead Nation, Super Stardust and WipeOut. Didn't care for LittleBigPlanet, so that leaves me with just InFamous.

I've thought about getting InFamous, so now will be a good time. I might give LittleBigPlanet one more try since it'll be free.
I didn't get into LBP until the Uncle Jalapeno levels. From there on it got better.

I'm thinking I'll get InFamous and WipeOut. Hey, if I have a PSP too, can I get two of those on top of the PS3 games?
  quote
tomoe
Veteran Member
 
Join Date: Nov 2006
 
2011-05-17, 09:51

Quote:
Originally Posted by turtle View Post
I have the same question.
inFamous was pretty fun, had good story, and moderate replay value (it's good to to play through at least twice). If you can get past how cutesy LBP is, that game has endless replay value.

Seen a man standin' over a dead dog lyin' by the highway in a ditch
He's lookin' down kinda puzzled pokin' that dog with a stick
  quote
dmegatool
Custom User Title
 
Join Date: Jul 2006
Location: At home
 
2011-05-17, 11:03

WipeOut is AWESOME ! My favorite in this list. When you get to the harder levels (Phantom/Elite), it goes so fast !!! As I always say, it's Mario Kart for adult... on steroids.

InFamous is great too. It gets repetitive after a while but with the new power ups, you always get something to play with...

LBP shine in (local) multiplayer. But it still a good platformer if you're doing it alone.

Quote:
Originally Posted by bassplayinMacFiend View Post
Hey, if I have a PSP too, can I get two of those on top of the PS3 games?
Yes. Kotaku calculated the maximum value of the Welcome Back is 104$ (inFamous + Wipeout HD + LittleBigPlanet(PSP) + Modnation Racers(PSP) = $82.47... + 2 month of PS+ and Music Unlimited Premium if you're already a member)

Dave Mustaine :"God created whammy bars for people who don't know how to solo."
  quote
bassplayinMacFiend
Banging the Bottom End
 
Join Date: Jun 2004
 
2011-05-17, 11:38

Guess it's time to recharge my PSP. I have Killzone: Liberation already and that game is excellent! If you have a PSP and like to shoot things, you need this game.
  quote
turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2011-05-18, 14:13

Thanks for the input guys. I'm thinking LBP for sure because I might be able to get my wife playing with me. WipeOut and inFamous are the other two I was thinking and now that choice isn't easier. Now to make the "hard" choice.


Louis L'Amour, “To make democracy work, we must be a nation of participants, not simply observers. One who does not vote has no right to complain.”
Visit our archived Minecraft world! | Maybe someday I'll proof read, until then deal with it.
  quote
addabox
Veteran Member
 
Join Date: May 2004
Location: oaktown
 
2011-05-18, 14:53

Oh. My. Fucking. God.

PSN compromised, again.

Either Sony is just completely incompetent when it comes to network security or they pissed off the wrong people.
  quote
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