User Name
Password
AppleNova Forums » General Discussion »

Apple Customer Services


Register Members List Calendar Search FAQ Posting Guidelines
Apple Customer Services
Thread Tools
Paul Emery
 
 
2005-04-04, 21:01

Hi, I recently suffered what can only be described as a debacle at the hands of apple customer services in ireland- taking three months to sort out a broken ipod after they sent me two faulty replacements, before finally offering a full refund after a hefty amount of time onto their customer services.

I was wondering if anyone knew of how i could get hold of someone relatviely high up in the apple structure, or someone who will listen to my grievances and take them seriously as this has been a somewhat traumatic affair! Or just a viable complaints department, as their 'feedback' section of their websites seems to overlook this rather vital requirement!

if desired I will quite happily post you a running order of the problems - although it will take a fair while to read!

Cheers!
  quote
Brad
Selfish Heathen
 
Join Date: May 2004
Location: Zone of Pain
 
2005-04-04, 21:11

As I understand, a few people here have had success simply asking (or demanding) to speak to a manager or supervisor or other higher-up when on the phone with the support drones. Generally that gets the issue resolved quicker too.

Sorry to hear that they gave you a run-around with your iPod.

The quality of this board depends on the quality of the posts. The only way to guarantee thoughtful, informative discussion is to write thoughtful, informative posts. AppleNova is not a real-time chat forum. You have time to compose messages and edit them before and after posting.
  quote
Posting Rules Navigation
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Post Reply

Forum Jump
Thread Tools
Similar Threads
Thread Thread Starter Forum Replies Last Post
Speculation about Sony and Apple Corpus_Callosum Speculation and Rumors 59 2005-04-24 13:06
Apple sues editor-in-chief of ThinkSecret cambridgebrian Speculation and Rumors 162 2005-01-20 11:04
What is it with Apples Jules26 Apple Products 79 2005-01-18 04:33
Think Secret opens the MWSF floodgates (iLife, mini Mac, iWork, flash iPod) Frank777 Speculation and Rumors 340 2005-01-11 18:00
Apple livid over Toshiba iPod leak curiousuburb Speculation and Rumors 11 2004-06-05 17:49


« Previous Thread | Next Thread »

All times are GMT -5. The time now is 00:38.


Powered by vBulletin®
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004 - 2024, AppleNova