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Early 2011 MacBook Pro Disaster, Revisited


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Early 2011 MacBook Pro Disaster, Revisited
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drewprops
Bastard
 
Join Date: May 2004
Location: Atlanta
 
2014-10-14, 19:39

Apple replaced my machine's logic board back in February, after it started going on the fritz.

It's a well documented issue with this model.

After chatting with Apple online tonight they said to go ahead and take it back in to be looked at.

When I got it back from them last time I proceeded with some updates, specifically replacing the internal HDD with a SSD and replacing the SuperDrive with a 1TB HDD.

Now that it looks like I'm going to have to go back in I get the feeling that I should return the machine to its original condition.

What a pain in the ass.






...

Steve Jobs ate my cat's watermelon.
Captain Drew on Twitter
  quote
drewprops
Bastard
 
Join Date: May 2004
Location: Atlanta
 
2014-10-14, 19:47

And did I mention that I have several deadlines?

Yup.


...
  quote
turtle
Lord of the Rant.
Formerly turtle2472
 
Join Date: Mar 2005
Location: Upstate South Carolina
 
2014-10-15, 09:22

If they are going to do the work in an Apple Store you don't nee to revert it. If it's going to the depot then you really want to revert just to save you the hassle of things being lost from it. I've also known of people who had their customizations removed by the depot and the machine restored to original factory specs. Good bye to their large HDD.

Louis L'Amour, “To make democracy work, we must be a notion of participants, not simply observers. One who does not vote has no right to complain.”
MineCraft? mc.applenova.com | Visit us! | Maybe someday I'll proof read, until then deal with it.
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Yontsey
*AD SPACE FOR SALE*
 
Join Date: Apr 2005
Location: Cleveland-ish, OH
Send a message via AIM to Yontsey Send a message via Skype™ to Yontsey 
2014-10-15, 10:00

When I took my old MBP in for a logic board issue, I left the upgraded HDD and RAM in it and they shipped it off. They called me a few days later saying they wouldn't work on it because of the upgrades and wiped my HDD clean. Needless to say, I wasn't very happy.

Die young and save yourself....
@yontsey
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drewprops
Bastard
 
Join Date: May 2004
Location: Atlanta
 
2014-10-15, 14:30

Yes! Yontsey's story stuck with me!!

I've reverted it back.

Current plan is to have current machine repaired again, due to budgetary issues.

Am about to go in for my meeting.

Let's see what happens.

...
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drewprops
Bastard
 
Join Date: May 2004
Location: Atlanta
 
2014-10-15, 18:45

Bizarre.

Took the machine back in to the shop running stock.

The original drive was back in it.

The original SuperDrive was back in it.

The 16GB of OWC RAM was removed, the original 8GB Apple RAM back in it.

Machine booted without distortions.

It ran YouTube fine.

This HDD didn't have my main apps on it, so we couldn't test it "hard", but it worked with those videos and did not freak out once.

For $310 the ship it off and the machine gets serviced, and that's of course available to me at any time.


Said I would try to work with it like it is now, might bring it back later to be shipped to The Depot.

Brought machine home.

Removed the original HDD, returned the SSD in same spot (as before).

Removed the SuperDrive, returned the 1TB HDD into the DiskDoubler.

Started up, machine freaked out.

Forced shutdown.

Tried several more variations with no luck.

Graphic distortion consistent and immediate and crippling.


Finally returned it to factory setup, all 3rd party equipment removed.

Booted fine.

Was able to run 3 different YouTube videos simultaneously with no slowdowns or distortions or heat issues..


I'm about to install my Adobe apps and try to get to work now.


Meanwhile, what does it sound like?



...

Steve Jobs ate my cat's watermelon.
Captain Drew on Twitter
  quote
Kickaha
Likes his boobies blue.
 
Join Date: May 2004
Location: Hell
 
2014-10-15, 19:33

Step at a time. Put it back to stock. Test it.

Replace just the RAM. Test it. (Funny feeling that's the issue.)

Put RAM back. Replace the HDD. Test it.

Put HDD back. Replace the SuperDrive. Test it.

If it doesn't freak out, then replace two at a time. RAM + HDD, then RAM + SuperDrive, then HDD + SuperDrive.

You know all three freaks it out, so no need to test that.

Isolate the fault.

My other brain is hung like a horse too.
#IRC isn't old school.
Old school is being able to say 'finger me' with a straight face.
  quote
drewprops
Bastard
 
Join Date: May 2004
Location: Atlanta
 
2014-10-15, 20:19

Yup. Finally realized that.

Was working great in original configuration.

Installed Adobe apps.

Installed Microsoft Office 2011.

Installed FontExplorer X.

This is around the time it froze, but there was no screen distortion. Just frozen.

I had to force shutdown.

Tried rebooting, but screen distortion is back.

Bottom of laptop under Q W E R keys is scorching hot.

...
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drewprops
Bastard
 
Join Date: May 2004
Location: Atlanta
 
2014-12-02, 17:14

Bless the main Genius and manager at the Apple Store.

...
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Mac+
9" monochrome
 
Join Date: May 2004
Location: I'm here
 
2014-12-03, 03:47

Tell us more Drew...
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drewprops
Bastard
 
Join Date: May 2004
Location: Atlanta
 
2014-12-03, 10:48

Machine has been sent off for repair and refurbishment and I won't pay for it.

The Genius was very forthcoming about the issues surrounding this machine and openly wondered why there wasn't a program in place to address the obvious problems he encounters with this model on a weekly basis.

It being a 2011 model I won't trust that this won't happen again, and he suggested a menubar app called GFX Card Status to run on it when I get it back - the app allows you to entirely avoid using the discrete graphics card if you choose.

Once the problem hits its final state (as mine has) you can't boot into the full OS because the video components apparently invoke the graphics card(s) in a way that prevents any video from appearing on-screen. The lower-level tests that they run on the machine worked because they apparently don't use the card (the mechanics of all of this are only theoretical to me, I don't understand the architecture involved and the processes by which the components talk to software, etc, etc).



...

Steve Jobs ate my cat's watermelon.
Captain Drew on Twitter
  quote
Dorian Gray
Veteran Member
 
Join Date: May 2005
Location: Paris, France
 
2014-12-03, 13:21

Nice result, drewprops. As good as you could have possibly hoped for, I imagine. Even if the patched-up machine goes kaput in another three years (and who knows, maybe the replacement parts are better made or disabling the main GPU with GFX Card Status will make it last forever!), at least you’ll have got over six years out of it by then, which I posit to be a fair lifespan for a notebook computer.

… engrossed in such factional acts as dreaming different dreams.
  quote
Chinney
Veteran Member
 
Join Date: May 2004
Location: Ottawa, ON
 
2014-12-03, 22:47

I do not know how Aplle compares overall to other computer manufacturers on this issue, but my own experience and those I have read about indicates that Apple does a fairly good job in trying to make things right when it has manufactured a dud.

When there's an eel in the lake that's as long as a snake that's a moray.
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