New Member
Join Date: Mar 2005
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I guess technically repair service is a product...
Anyway, I posted a couple weeks ago in the Genius Bar about my sticky trackpad button on my iBook. I brought it to the Apple store, it was determined to be defective, and they said they'd have to send it in for repairs. Now, I'm a really private person. I don't have a lot of stuff on my iBook, but I wish it were more like a PC laptop in that I could easily undo a screw and take my hard drive out. This is a weird question, I know. But do I have anything to be worried about? I've done stuff like apply the Screen Spanning Doctor and installed some iPod modification tools, and really don't want anybody snooping around to see what I've installed or modified. Maybe I should just wipe the system clean. On a side note, I hate the Genius Bar. It is the McDonald's approach to customer service. Pick a number, sit on a bench, and maybe we'll get to you before your lunch hour is over, maybe not. And golly gee, I get to do it all over again to drop my iBook off for repairs. |
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Rocket Surgeon
Join Date: Feb 2005
Location: The Canadark
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So, to summarize, you have a load of illegal software and pr0n, and you're wondering whether they'll look at it?
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New Member
Join Date: Mar 2005
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Hah! No illegal software or porn, but I have lots of passwords stored in here, my bank account information, sensitive stuff that I don't want some goober poking around at when he should be replacing my trackpad.
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Passing by
Join Date: Jan 2005
Location: London, Europe
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Less than Stellar Member
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You'll be fine. No need to be paranoid. If someone really wanted your information, they would have gotten it already.
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rams it
Join Date: Oct 2004
Location: Seattle
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I had never used it before, and I go into the Apple Store with a very simple question about my PowerBook. I walk up, sit down, and the guy's like, "Did you sign in?" "No." "Well here, take this card and follow the directions." I just left |
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Member
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I'd probably disable the spanning hack, not that I think they check, but it's simple and it does break the warranty to have it installed.
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Banging the Bottom End
Join Date: Jun 2004
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As far as File Vault goes, they ask for your Admin account password when you drop it off. Wouldn't being logged into the Admin account automatically decrypt the Admin account's home directory? |
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Less than Stellar Member
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The only sure way to "secure" things on your computer when it's in the shop is an encrypted disk image with the offensive images. |
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Selfish Heathen
Join Date: May 2004
Location: Zone of Pain
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An admin account can get super-user access and access any other accounts' data, so long as that data is not encrypted.
Even if it is encrypted, a smart and determined admin/hacker will know exactly how to get the password for it if the password for the encrypted data is the same as that account's password. Really, once someone physically has access to your machine and its internals (and this goes for *all* computers), all bets are off. Heck, you don't even need to open the computer to get your files; just boot in into Target Disk Mode and hook it up to another Mac. Voila! There are all your files with no OS-level security. If you must keep sensitive files on the computer, the best security method would be to keep them on an encrypted disk image (as torifile said) with a randomly-generated password that is wholly different from any account password or any other password that you may have saved in your keychain. Of course, no one at Apple probably even cares about the stuff you have on your computer. They have lots of work to do and don't have time to snoop around and read your files. |
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