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Brand New 17" Lappy with dark patch on screen


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Brand New 17" Lappy with dark patch on screen
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billybobsky
BANNED
I am worthless beyond hope.
 
Join Date: May 2004
Location: Inner Swabia. If you have to ask twice, don't.
 
2005-10-26, 11:52

So I just got a new 17" lappy and it has a clearly visible dark patch on the screen... what do I do when contacting applecare?
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Luca
ಠ_ರೃ
 
Join Date: May 2004
Location: Minnesota
 
2005-10-26, 11:57

Uh... tell them it has a dark patch on the screen?
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billybobsky
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Join Date: May 2004
Location: Inner Swabia. If you have to ask twice, don't.
 
2005-10-26, 12:07

hmm...

that might actually work...

i was expecting a fight...
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DMBand0026
Veteran Member
 
Join Date: May 2004
Location: Chicago
 
2005-10-26, 12:19

If you've got a messed up notebook that's brand new they're usually very accommodating of things like that. If they try to put up a fight, just make sure you fight harder.

Come waste your time with me
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billybobsky
BANNED
I am worthless beyond hope.
 
Join Date: May 2004
Location: Inner Swabia. If you have to ask twice, don't.
 
2005-10-26, 12:26

On a related note: does any body know of a way to get a screen of a uniform color?
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Bryson
Rocket Surgeon
 
Join Date: Feb 2005
Location: Whitby
 
2005-10-26, 12:34

Exactly the same problem here with my original 17" Powerbook.

Applecare fixed it, no fuss.

So call 'em!
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billybobsky
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Join Date: May 2004
Location: Inner Swabia. If you have to ask twice, don't.
 
2005-10-26, 13:14

They are fighting it being fixed... bastards.
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WBG4
Senior Member
 
Join Date: Dec 2004
Location: San Luis Obispo, CA CPSU
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2005-10-26, 14:43

Ask to talk to customer relations
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DMBand0026
Veteran Member
 
Join Date: May 2004
Location: Chicago
 
2005-10-26, 14:46

Or just fight harder. You'd be surprised how far the words, "can I talk to your supervisor?" will take you.
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iThink therefore iMac
Member
 
Join Date: May 2005
 
2005-10-26, 14:48

Ask for Steve
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billybobsky
BANNED
I am worthless beyond hope.
 
Join Date: May 2004
Location: Inner Swabia. If you have to ask twice, don't.
 
2005-10-26, 15:01

I hung up and tried again.

This time I got a Canadian.

She got me a dispatch number...

GO Canuckians!
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billybobsky
BANNED
I am worthless beyond hope.
 
Join Date: May 2004
Location: Inner Swabia. If you have to ask twice, don't.
 
2005-11-14, 20:57

So...

It turns out that they had to replace the entire screen...

Sucks for them.
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billybobsky
BANNED
I am worthless beyond hope.
 
Join Date: May 2004
Location: Inner Swabia. If you have to ask twice, don't.
 
2005-11-14, 21:45

And as a final chapter...

I couldn't recover the files off my old laptop because my new lappy couldn''t make a mount point because the prior drive was too fucked.

Well.. so it goes...
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