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Is this replacement iMac better than what I have?


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Is this replacement iMac better than what I have?
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kieran
Tweeting @kierankelly
 
Join Date: Jan 2005
Location: New York City
 
2019-12-03, 14:59

So I've been having some issues with my 21.5" iMac for a while now. 3 screen replacements later for a "smudge" mark on the bottom left corner and Apple is finally willing to replace it.

My iMac that I have currently has 3.0ghz i5, 8GB RAM, 1 TB HDD, and Radeon Pro with 2GB.

The replacement they want to give me has:

Quote:
21.5‑inch iMac with Retina 4K display.
3.6GHz quad-core 8th-generation Intel Core i3 processor
16GB DDR4 memory
Radeon Pro 555X with 2GB of GDDR5 memory
1TB Serial ATA Drive @ 5400 rpm
Magic Mouse 2
Magic Keyboard - US English
I was going to pay for the RAM upgrade, but since this has dragged on forever, they're now bumping it up for free. The original replacement they quoted me with had a fusion drive, which I'm kind of annoyed they took away, but I've been booting off of an external SSD for a while now, so that internal drive is just extra storage for the most part.

Is this a good replacement? I never know with the CPU options and such.
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kscherer
The Ban Hammer
 
Join Date: Aug 2004
Location: Boyzeee
 
2019-12-03, 15:03

Yes, it is. That's a base model 21" iMac 4K and it is a very capable machine (although it's way better with the Fusion Drive and I am surprised they are doing RAM rather than the drive). You might ask if you can foot the $100 for the FD. It's well worth it, although if you are booting from an external it probably does't matter a lick. Otherwise, those old 5400rpm 2.5" SATA drives are just … hopeless!

Otherwise, it's a very good computer.

Question though: Your current iMac, is it a 4-core? The current 3.0 is a 6-core. I am assuming yours is an older model (a 2017 or earlier?).

Boise State! … Boise State! … Boise State!
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kieran
Tweeting @kierankelly
 
Join Date: Jan 2005
Location: New York City
 
2019-12-03, 15:06

That'w what I was assuming. The one I currently have is the 2018 base model, so replacing it with something equivalent is perfectly fine.

I originally told them I would pay the bill for the upgrade from 8 to 16, but then they told me they would foot it since this was taking too long, but they dropped the fusion drive out. Booooo.

But as you said, since booting form an external, tis' not really that big fo a deal and I wouldn't' even notice most likely if I just continue doing as I'm doing now.
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kscherer
The Ban Hammer
 
Join Date: Aug 2004
Location: Boyzeee
 
2019-12-03, 15:25

There isn't actually a 2018 model. You have a late 2017 that you bought sometime in 2018.

But that doesn't matter. Geekbench thinks your current 2017 21" scores 3035 in multicore, while the 2019 scores 3268. Not a huge improvement (like 9%), but it's still an improvement. In single core, the new system gets 920, the 2017 gets 868 (also about 9%). So, again, not huge but still faster. The GPU will also get a small kick. The 2017 will have a faster drive due to its Fusion, but that doesn't seem to matter.

Either way, you're getting a newer system to replace an old one at no cost to you, and that is kudos to Apple. That will have an effect some time in the future when Mac OS 10.20 or something renders the 2017 obsolete but not the 2019.

Boise State! … Boise State! … Boise State!
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pscates2.0
Mr. Farmiga
 
Join Date: May 2004
 
2019-12-04, 10:02

Seems like a fine replacement. I do think it’s a bit chintzy that they “downgraded” you in a couple of areas. If you had an i5 and a Fusion Drive, then that should be what they match, IMO. They haven’t offered an i3 iMac in quite a while, but just because that’s suddenly their new base model, that isn’t your problem. And if they should match the kind of hard drive you had...you went out of your way to select that (it wasn’t the stock offering, was it?).

Yes, it’s great that they’re finally replacing after so many repairs - gee thanks, Timmy! - but they’re going to do it in a way that hits them the least.

I’m certainly not suggesting they give you some maxed-out replacement (i7, 32GB RAM, 4GB graphics, 1TB SSD), but I don’t think they should downgrade you in any area either.

Comes across a little petty for a $1T outfit.

But that’s just me. I may be viewing it all wrong.
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kscherer
The Ban Hammer
 
Join Date: Aug 2004
Location: Boyzeee
 
2019-12-04, 10:43

Quote:
Originally Posted by pscates2.0 View Post
But that’s just me. I may be viewing it all wrong.
Yes and no. While it may be an i3, the computer he is getting is more powerful than the one he is giving up. This is a free upgrade where none is warranted.

However, they are also downgrading his hard drive, which will actually have a more detrimental effect on performance than the processor. This is where I would be making my argument. Those 2.5" SATA drives are so crappy by modern standards that we won't even stock that model in our shop. If it doesn't at least have a Fusion Drive, it isn't on the shelf. The performance difference is literally that drastic. I would be arguing for the drive over the RAM, but Kieran is booting from an external anyway, so it is maybe less important to him.

Boise State! … Boise State! … Boise State!
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pscates2.0
Mr. Farmiga
 
Join Date: May 2004
 
2019-12-04, 17:12

I'll concede the i3 thing. If that's equivalent, or better, performance than what he had in the processor department, fine.

They boned him on the hard drive, and he should have the equivalent Fusion Drive he originally spec'd/paid for on his original machine (and then give him the option to go to 16GB of RAM for a reasonable $100 or so, half the $200 they currently charge, just to help offset the hassle/pain-in-the-butt this has been for him).

They don't know, and it shouldn't even matter, how he's booting/using the thing. Going from a Fusion Drive back to the 5400rpm spinners is a step down, period, and they should know that.

Apple can somehow manage to be the most luxury, premium AND chintziest, nickel-and-diming outfit on the planet. For the prices they charge, some of their base, core features/specs should sing a little more, IMO. And in situations like this, they shouldn't feel comfortable giving the man less than what he already had in the storage department (capacity or drive type). Again, his Fusion Drive didn't come stock on his machine...he knew he wanted that, and went out of his way to spec, and pay for, that tech. That's what Apple should replace it with.

But I guess you don't become a $1T company by being all Gandhi/Santa Claus about everything, huh?
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kscherer
The Ban Hammer
 
Join Date: Aug 2004
Location: Boyzeee
 
2019-12-04, 17:25

Yep!
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kieran
Tweeting @kierankelly
 
Join Date: Jan 2005
Location: New York City
 
2019-12-04, 22:22

I love this place for threads like this. :-)

People are getting more annoyed than I was over this and it's fantastic.

Honestly I would rather have the RAM, so I'm not entirely annoyed with the replacement and I don't know if I can wait another 3 weeks to get this changed again.

I didn't think it would be that difficult to get a base model iMac replaced due to being lemon. The first repair of this screen took place in February, with another in June, and a third in September. It's a "smudge" like thing on the bottom left, but it's not on the screen, so replacing the screen was a waste.

Definitely seems more like an internal heating thing going bad because it's spreading out from the bottom corner and gets worse over time.

I really just want the damn thing replaced and am getting highly annoyed that I'm still going back and forth with them for over a month since I said the issue came up again.

Would make this so much easier to just walk into an Apple Store with this one, confirm it's the same issue for the FOURTH time, and I walk out with a new one.

Now, they want me to find a box to send this back, they check it, and then they send me a replacement. Luckily, I have a MBP I can use to get by for however long the replacement process takes, but this iMac is my main machine and it's going to be a pain to be without it.
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kscherer
The Ban Hammer
 
Join Date: Aug 2004
Location: Boyzeee
 
2019-12-04, 23:33

I've never seen Apple make a quick decision on stuff like this. Yes, there is a problem that demonstrates the computer is a lemon, but it takes time to sort that out. Kudos to Apple for replacing it, grumbles for dropping the FD, and glad it is working out, even though it is frustrating. I have a very good, long-running customer who bought a high-end 27" iMac and had a recurring problem. My boss said he thought it was a software problem, the techs all thought it was hardware. It went on for a year and took three times (which is typical) before Apple finally replaced the computer with a brand new (and much improved) system. They refused to do it through our shop, so the customer had to take it to the Apple Store. They did a data migration and the problem almost immediately resurfaced in the new system. The customer called to tell us and we asked him to bring it in. My boss did a very thorough software investigation and found a Safari plugin was causing the problem the whole time!

In other words, his first instinct—that it was software—proved correct.

Sometimes it takes time to sort things out, and sometimes that can be very frustrating and not even yield the correct answer.

Boise State! … Boise State! … Boise State!
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drewprops
Magnificent Basturd™
sagacious-d
 
Join Date: May 2004
Location: Atlanta
 
2019-12-04, 23:57

My previous laptop was an early 2011 and it was snakebit. 2 or 3 motherboard swaps (they were all bad) and they never replaced the unit. I had to replace it at around 3 years old. I am still angry about that one. The late model 2014 version I have now is doing quite well, just needs a battery replacement.


...

Steve Jobs ate my cat's watermelon.
Captain Drew on Twitter
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kscherer
The Ban Hammer
 
Join Date: Aug 2004
Location: Boyzeee
 
2019-12-05, 10:49

Change your profession. Apple does not like piracy!

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