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iphone network/sim problems (O2)
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spacka
New Member
 
Join Date: Mar 2008
 
2008-03-11, 18:36

i know this is probably more of an O2 problem but i thought id ask here in case anybody knew anything.

basically i replaced my damaged iphone with a brand new one today (which O2 sent out to me). the woman on the phone said i may keep the SIM card should i wish to keep my number. which i did.


everything was fine. i registered the new iphone with itunes etc, nothing much was needed. and then i even texted a friend something, and he also replied to me.


then all of a sudden this evening at work i noticed there was no signal - "no service" in the top left corner. and even when i got home it was still the same and hasn't changed since.


anybody know what might be up?
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kieran
Tweeting @kierankelly
 
Join Date: Jan 2005
Location: New York City
 
2008-03-11, 18:54

Can't help you, but when I moved from my 4GB iPhone to the 16GB one, I didn't have to change sims at all. I just plugged it in and everything worked.

I guess O2 is different.
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spacka
New Member
 
Join Date: Mar 2008
 
2008-03-11, 20:12

yeah well thats the thing. everything worked fine and i even managed to make a all and text somebody. but now all of a sudden my signal has completely gone. i mean, it may not have anything to do with the fact ive juct changed over, but i cant help thinking maybe it does.
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ghoti
owner for sale by house
 
Join Date: Apr 2005
Location: Charlotte, NC
 
2008-03-11, 20:32

I don't think there's a way to solve this without calling O2. They need to figure out if their system has started blocking your phone for some reason, and if, they can fix it. If not, they should be able to tell you what to do.
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spacka
New Member
 
Join Date: Mar 2008
 
2008-03-11, 20:37

yeah i only posted cause theyre out of hours. i'll try in the morning.
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apple007
BANNED
I am worthless beyond hope.
 
Join Date: May 2006
 
2008-03-11, 21:43

Is it possible the SIM card has gotten loose? Did you try re-seating the card?
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spacka
New Member
 
Join Date: Mar 2008
 
2008-03-11, 22:02

its possible it is the sim card but i dont think it is. i havent damaged it in anyway. what do you mean by "reset the sim card" ?
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wecallitfall
Senior Member
 
Join Date: Dec 2005
 
2008-03-12, 15:42

have you tried restoring through iTunes?
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nikstar101
Veteran Member
 
Join Date: Dec 2007
Send a message via Yahoo to nikstar101  
2008-03-12, 16:42

This isn't iPhone related but, when ever you upgrade a normal phone you get a new SIM card and your operator transfers your old number to the new SIM card.

A new SIM card doesn't automatically mean you get a new number. Therefore i would phone O2 and see what SIM card they say you should be using. I had this problem a long time ago with an Orange phone, when i left the old SIM card in my new phone (then left to go on holiday) to find out Orange de-activated the old SIM card. Nice!!
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apple007
BANNED
I am worthless beyond hope.
 
Join Date: May 2006
 
2008-03-12, 16:49

Quote:
Originally Posted by spacka View Post
its possible it is the sim card but i dont think it is. i havent damaged it in anyway. what do you mean by "reset the sim card" ?
One of the earliest reported problems with the iPhone was that the SIM card could get a little loose, thus losing the network connection. You might want to try popping out the SIM card and putting it back in.
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spacka
New Member
 
Join Date: Mar 2008
 
2008-03-12, 20:48

phoned O2 up this morning and it turns out they were unaware that i wanted to keep my old sim card and so they changed the mobile number associated with my account.

thanks for the help.
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