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Paul Emery
 
 
2005-04-04, 21:01

Hi, I recently suffered what can only be described as a debacle at the hands of apple customer services in ireland- taking three months to sort out a broken ipod after they sent me two faulty replacements, before finally offering a full refund after a hefty amount of time onto their customer services.

I was wondering if anyone knew of how i could get hold of someone relatviely high up in the apple structure, or someone who will listen to my grievances and take them seriously as this has been a somewhat traumatic affair! Or just a viable complaints department, as their 'feedback' section of their websites seems to overlook this rather vital requirement!

if desired I will quite happily post you a running order of the problems - although it will take a fair while to read!

Cheers!
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Brad
Selfish Heathen
 
Join Date: May 2004
Location: Zone of Pain
 
2005-04-04, 21:11

As I understand, a few people here have had success simply asking (or demanding) to speak to a manager or supervisor or other higher-up when on the phone with the support drones. Generally that gets the issue resolved quicker too.

Sorry to hear that they gave you a run-around with your iPod.

The quality of this board depends on the quality of the posts. The only way to guarantee thoughtful, informative discussion is to write thoughtful, informative posts. AppleNova is not a real-time chat forum. You have time to compose messages and edit them before and after posting.
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