Yarp
Join Date: May 2004
Location: Road Warrior
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Lately, my internet has been cutting out sporadically. It is tough to say if it is the ISPs fault, my fault, or faulty hardware. The annoying thing is that, it doesn't usually stop working entirely, typically what happens is that it will suddenly go from decently fast residential cable connection to slower than 14.4kbps dial up connection. Usually, it stays connected the whole time, but something happens to where it will slow down immensely, to the point where most websites will simply time out while loading, and even if a website does load, any links on the site will be just as prone to timing out. When that happens, the 'solution', is just to reboot the modem and our main router(not the wireless router, which doesn't seem to care either way). Whereupon the internet will go back to functioning as it should.
Rarely, it will cut out entirely, not just slow down, and sometimes resetting equipment doesn't do anything. What do those symptoms sound like to you? Reason I am not calling the ISP right now, is because I'd like to have a better idea of what is wrong before calling them, ISPs are notoriously hassle-filled calls, hassle-filled appointments and hassle-filled wastes of time. Oh yeah, the vitals: This is a residential cable connection running through a netgear switch, the modem is made by teradyne, and as far as I know they are all updated with the latest firmware. Sometimes there are as many as 4 computers using the network at once, with at least 2 being wireless. Right now, my computer is the only computer using the network, and also, it doesn't seem to be related to how many computers are active, since we have had upto 8 computers working simultaneously without it breaking. I am running a macbook with the latest OS X and airport updates. But this isn't an airport issue. |
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Less than Stellar Member
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Do you know "where" it's getting stuck? Is it in the downloading or the resolving domain names? Try switching to opendns.com for your DNS server and see if that fixes the problem.
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Yarp
Join Date: May 2004
Location: Road Warrior
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Would there be a way I might be able to determine when the signal is getting fuxxored? |
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Subdued and Medicated
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Open Network Utility in the Utilities folder. Click on "Ping" and ping google or some site when the internet is slow. You will see response times that should be 200ms or faster. If it is greater or lost packets your ISP is in trouble. My cable modem dropped 60% of my packets once because my cable was bad. Slowed the internet to a crawl.
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Rocket Surgeon
Join Date: Feb 2005
Location: The Canadark
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Try: (In terminal)
Code:
traceroute www.applenova.com And let us know what it gives you back. |
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Veteran Member
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I tried Brysons tip, and this is what I got.
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Rocket Surgeon
Join Date: Feb 2005
Location: The Canadark
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...but you aren't the person who has a problem*, right?
*=...with your internet connection, for the pedants.... |
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Veteran Member
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It's for comparison.
My internet sucks. |
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Rocket Surgeon
Join Date: Feb 2005
Location: The Canadark
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Not as bad as mine:
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Yarp
Join Date: May 2004
Location: Road Warrior
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We have had the same cable modem for maybe 4 years now. Do these things ever just break? We have also had a lot of power outages recently, perhaps some circuitry got messed with? |
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owner for sale by house
Join Date: Apr 2005
Location: Charlotte, NC
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What also helps is to threaten them. Several months ago, we had our cable connection go dead for hours at a time several times per week. My girlfriend works from home and it really became unacceptable for her. So after two weeks of calling and being told that there were "outages in our area", I sent them an email saying that if they didn't fix this soon, we would switch to DSL.
Within two hours I had a response from a friendly service agent who had also scheduled a technician to look into this and exchange our modem just in case. That appointment was later canceled because they had done some work and said that they would be happy to send somebody out again if there were any more problems. We haven't had a single outage since. My girlfriend suggested that they scan their emails for certain terms like "cancel" or names of competitors to address the more serious ones first. So be sure to throw in a few words to set off their emergency response mode. But not every solution has to be a technical one, especially from the point of view of the customer. |
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