New Member
Join Date: Feb 2006
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Hi guys, long time lurker, first time poster. In anticipation for a new macbook pro that I ordered from amazon.com, I ordered a timbuk2 laptop sleeve bag from the timbuk2 website. http://www.timbuk2.com/tb2/retail/ca...?categoryId=21 The product arrives damaged! More specifically, the nylon handles are frayed from the factory. I email timbuk2 about a replacement since out of the box the product was damaged. This is the response I get: Quote:
Also, I've owned many timbuk2 bags in the past, and this is by far one of the poorest showings I've seen from them. They have really gone downhill. I'm sad, I'm going to go sulk because they're being a PITA. Also makes me wish I kept my incase sleeve |
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Now in lower-case™!
Join Date: Feb 2006
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that is ridiculous...they should send you one and a box to send yours back in...prepaid! I would complain like crazy because that is ridiculous! if you ordered it from amazon you might want to talk to them first....their policy for returns might be a little better...like they might not make you pay seeing as they shipped a damaged good!
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Now in lower-case™!
Join Date: Feb 2006
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also did some research on amazon.com cause this frustrated me and found.....
"The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. " i would say to contact them because it sounds like they are willing to pay shipping for defective products! hope this helps. |
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New Member
Join Date: Feb 2006
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Thanks for the response macleod. I actually ordered the timbuk2 bag from timbuk2 themselves. Amazon.com hasn't shipped the macbook pros just yet.
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New Member
Join Date: Feb 2006
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Well, they vindicated themselves. They're 2nd day shipping a new bag and emailing me a prepaid return label. I'm happy again.
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Now in lower-case™!
Join Date: Feb 2006
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Good deal! And sorry about the confusion. I thought the bag was from amazon not the MBP!
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