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iMac G5 shutdown during sleep problem w/open firmware


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iMac G5 shutdown during sleep problem w/open firmware
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kellte2
New Member
 
Join Date: Jun 2005
 
2005-06-07, 19:25

I've been having a problem with my iMac that the real genius bar has told me doesn't exist, but yet despite numerous hardware tests at the apple store, the problem still persists.

When I sleep my computer sometimes when I come back, the sleep light will be off. I press a key to wake the computer and the fan goes into vacuum cleaner mode and I have to hold the power button to turn it off and press it again to boot the computer. This is a pain, yet apple cannot reproduce the error so its not one to them.

Through all of this I ended up at this forum and noticed a thread about an eMac randomly shutting down. While this isn't word for word the same problem that I am experiencing, I decided to follow the advice of one of the board members and go into the open firmware and do a reset. The interesting thing was that upon entering open firmware mode, the fan went beserk again, though i was able to reset whatever it was that i was resetting.

So I guess my long winded question comes as a pair: Has anyone experienced this sleep shutdown problem and is the fan supposed to kick into high gear when i enter the open firmware mode??? Any response would be appreciated. Thanks.

Last edited by kellte2 : 2005-06-07 at 21:13.
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kscherer
The Ban Hammer
 
Join Date: Aug 2004
Location: Boyzeee
 
2005-06-07, 19:31

Most likely the power supply. The power supply in the iMac has a known overheating issue. When the computer reaches a certain temperature, it will shut itself off. During sleep, the powersupply is still providing power, but the fans are not running to cool it down. The defect in the unit causes it to get hot, thus setting off the thermal sensors which cause the system to abort (i.e. shut down). If your iMac starts to smell like burning rubber, power it off NOW! Anyway, it's covered under warranty. Take it to an Apple Specialist, NOT the Apple Store, and check it in.

Boise State! … Boise State! … Boise State!
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kellte2
New Member
 
Join Date: Jun 2005
 
2005-06-07, 19:37

I have applecare and took it into the Genius bar and this is where they told me to piss off. In fact, I told the guy on the phone that i thought this was a power supply issue and he basically said if it didn't pop up on a hardware test then i could theoretically have the problem for the life of the computer (which really pissed me off). Excuse my ignorance, but what is an apple specialist?
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FFL
Fishhead Family Reunited
 
Join Date: May 2004
Location: Slightly Off Center
 
2005-06-07, 19:46

Quote:
Originally Posted by kellte2
is the fan supposed to kick into high gear when i enter the open firmware mode???
Yes, that's normal.
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tomy82
Member
 
Join Date: Feb 2005
 
2005-06-08, 02:42

Do you have any idea of what's written in the log files when this happens...?

Next time this happens to you, go in the Console and let us know the logs that are in system.log...Maybe this can help us to solve your problem.

Good luck
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kellte2
New Member
 
Join Date: Jun 2005
 
2005-06-08, 08:55

This was the console log from the last time it happened (June 2nd). I've bolded where I thought the crash took place since i never told it to shutdown. Have a look and see what you think.

Jun 2 08:38:53 localhost SystemStarter: Startup complete.
Jun 2 09:08:59 localhost lookupd[226]: NetInfo connection failed for server 127.0.0.1/local
Jun 2 09:09:00 localhost lookupd[226]: NetInfo connection failed for server 127.0.0.1/local
Jun 2 10:04:23 localhost syslogd: restart
Jun 2 10:04:23 localhost syslogd: kernel boot file is /mach_kernel
Jun 2 10:04:23 localhost kernel: standard timeslicing quantum is 10000 us
Jun 2 10:04:23 localhost kernel: vm_page_bootstrap: 59522 free pages
Jun 2 10:04:23 localhost kernel: mig_table_max_displ = 68
Jun 2 10:04:23 localhost kernel: IOKit Component Version 7.9:
Jun 2 10:04:23 localhost kernel: Wed Mar 30 20:07:52 PST 2005; root(rcbuilder):RELEASE_PPC/iokit/RELEASE
Jun 2 10:04:23 localhost kernel: 87 prelinked modules
Jun 2 10:04:23 localhost kernel: Copyright (c) 1982, 1986, 1989, 1991, 1993
Jun 2 10:04:23 localhost kernel: The Regents of the University of California. All rights reserved.
Jun 2 10:04:23 localhost kernel:
Jun 2 10:04:23 localhost kernel: using 655 buffer headers and 655 cluster IO buffer headers
Jun 2 10:04:23 localhost kernel: AppleKauaiATA shasta-ata features enabled
Jun 2 10:04:23 localhost kernel: DART enabled
Jun 2 10:04:23 localhost kernel: MacRISC4CPU: publishing BootCPU
Jun 2 10:04:23 localhost kernel: Local FireWire GUID = 0x1124ff:0xfe318f0c
Jun 2 10:04:23 localhost kernel: Security auditing service present
Jun 2 10:04:23 localhost kernel: BSM auditing present
Jun 2 10:04:23 localhost kernel: From path: "/ht/pci@3/k2-sata-root/k2-sata@0/disk@0:3,\mach_kernel", Waiting on <dict ID="0"><key>IOPathMatch</key><string ID="1">IODeviceTree:/ht/pci@3/k2-sata-root/k2-sata@0/@0:3</string></dict>
Jun 2 10:04:23 localhost kernel: Got boot device = IOService:/MacRISC4PE/ht@0,f2000000/AppleMacRiscHT/pci@3/IOPCI2PCIBridge/k2-sata-root@C/AppleK2SATARoot/k2-sata@0/AppleK2SATA/ATADeviceNub@0/IOATABlockStorageDriver/IOATABlockStorageDevice/IOBlockStorageDriver/WDC WD800JD-40GBB2 Media/IOApplePartitionScheme/Untitled@3
Jun 2 10:04:23 localhost kernel: BSD root: disk0s3, major 14, minor 2
Jun 2 10:04:23 localhost kernel: jnl: replay_journal: from: 6762496 to: 2776576 (joffset 0x8601000)
Jun 2 10:04:23 localhost kernel: AppleSMU -- shutdown cause = -122
Jun 2 10:04:24 localhost kernel: Jettisoning kernel linker.
Jun 2 10:04:24 localhost kextd[84]: registering service "com.apple.KernelExtensionServer"
Jun 2 10:04:25 localhost kernel: Resetting IOCatalogue.
Jun 2 10:04:28 localhost kernel: Matching service count = 1
Jun 2 10:04:28 localhost kernel: NVDANV30HAL loaded and registered.
Jun 2 10:04:28 localhost kernel: AppleRS232Serial: 0 0 AppleRS232Serial::start - returning false early, Connector or machine incorrect
Jun 2 10:04:32 localhost lookupd[121]: lookupd (version 324.13) starting - Thu Jun 2 10:04:32 2005
Jun 2 10:04:32 localhost SystemStarter: Welcome to Macintosh.
Jun 2 10:04:32 localhost diskarbitrationd[87]: disk0s3 hfs 65FF7EBD-C626-34CC-ADFD-70D6E8B4EA6F Macintosh HD /
Jun 2 10:04:32 localhost ConsoleMessage: Starting SecurityServer
Jun 2 10:04:32 localhost ConsoleMessage: Starting timed execution services
Jun 2 10:04:32 localhost ConsoleMessage: Starting Apple Multicast DNS Responder
Jun 2 10:04:32 localhost ConsoleMessage: Starting kernel event agent
Jun 2 10:04:33 localhost kernel: UniNEnet: Ethernet address 00:11:24:31:8f:0c
Jun 2 10:04:33 localhost kernel: AirPortPCI: Ethernet address 00:11:24:2a:7b:70
Jun 2 10:04:33 localhost kernel: IOFireWireIP: FireWire address 00:11:24:ff:fe:31:8f:0c
Jun 2 10:04:33 localhost SystemStarter: Starting SecurityServer
Jun 2 10:04:33 localhost SystemStarter: Starting timed execution services
Jun 2 10:04:33 localhost ConsoleMessage: Initializing network
Jun 2 10:04:33 localhost SystemStarter: Starting Apple Multicast DNS Responder
Jun 2 10:04:33 localhost mDNSResponder[166]: mDNSResponder-58.8.1 (Jan 31 2005 21:11:41) starting
Jun 2 10:04:33 localhost mDNSResponder[166]: SetupAddr invalid sa_family 0
Jun 2 10:04:33 localhost SystemStarter: Starting kernel event agent
Jun 2 10:04:33 localhost ConsoleMessage: Checking disks
Jun 2 10:04:33 localhost SystemStarter: Initializing network
Jun 2 10:04:33 localhost SystemStarter: Checking disks
Jun 2 10:04:34 localhost kernel: NVDA,Display-A: vram [a0000000:08000000]
Jun 2 10:04:34 localhost kernel: NVDA,Display-B: vram [00000000:01000000]
Jun 2 10:04:34 localhost SystemStarter: The "HasShadow" window property is obsolete. Use CGSSetWindowShadowAndRimParameters(cid, wid, 0.0,0.0, 0,0, CGSNoShadowStyle) to turn off the window shadow instead. Set a break-point on CGSLogMessage to find out where this property is set.
Jun 2 10:04:34 localhost syslogd: /dev/console: Input/output error
Jun 2 10:04:34 localhost init: kernel security level changed from 0 to 1
Jun 2 10:04:35 localhost loginwindow[182]: Sent launch request message to DirectoryService mach_init port
Jun 2 10:04:35 localhost DirectoryService[186]: Launched version 1.8.4 (v258.1)
Jun 2 10:04:38 localhost SystemStarter: Waiting for network initialization
Jun 2 10:04:40 localhost mach_init[2]: Server 0 in bootstrap d03 uid 0: "/usr/libexec/fix_prebinding": exited with non-zero status 1 [pid 203]
Jun 2 10:04:41 localhost SystemStarter: Waiting for network initialization
Jun 2 10:04:41 localhost configd[86]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/set-hostname
Jun 2 10:04:42 localhost set-hostname[210]: setting hostname to Ellen-Kellys-Computer.local
Jun 2 10:04:43 localhost kernel: AirPort: Link UP: "SunRodTheSunHound" - 000fb56b9ae8 - chan 11
Jun 2 10:04:44 localhost SystemStarter: Waiting for network initialization
Jun 2 10:04:47 localhost SystemStarter: Waiting for network initialization
Jun 2 10:04:49 localhost configd[86]: posting notification com.apple.system.config.network_change
Jun 2 10:04:49 localhost configd[86]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/enable-network
Jun 2 10:04:49 localhost mach_init[2]: Server 0 in bootstrap d03 uid 0: "/usr/sbin/lookupd": exited as a result of signal 1 [pid 121]
Jun 2 10:04:49 localhost configd[86]: executing /System/Library/SystemConfiguration/Kicker.bundle/Contents/Resources/set-hostname
Jun 2 10:04:49 localhost lookupd[220]: lookupd (version 324.13) starting - Thu Jun 2 10:04:49 2005
Jun 2 10:04:49 localhost ConsoleMessage: Loading Shared IP extension
Jun 2 10:04:49 localhost ConsoleMessage: Starting network time synchronization
Jun 2 10:04:49 localhost SystemStarter: Loading Shared IP extension
Jun 2 10:04:49 localhost SystemStarter: Starting network time synchronization
Jun 2 10:04:50 localhost ntpdate[266]: ntpdate 4.1.1@1.786 Fri Sep 12 18:30:10 PDT 2003 (1)
Jun 2 10:04:50 localhost ConsoleMessage: Starting network file system
Jun 2 10:04:50 localhost SystemStarter: Starting network file system
Jun 2 10:04:50 localhost automount[295]: automount version 57
Jun 2 10:04:53 localhost ntpdate[266]: step time server 17.254.0.26 offset 2.378127 sec
Jun 2 10:04:53 localhost automount[306]: automount version 57
Jun 2 10:04:53 localhost ntpd[309]: ntpd 4.1.1@1.786 Fri Sep 12 18:30:03 PDT 2003 (1)
Jun 2 10:04:53 localhost ntpd[309]: precision = 13 usec
Jun 2 10:04:53 localhost ConsoleMessage: Starting printing services
Jun 2 10:04:53 localhost SystemStarter: Starting printing services
Jun 2 10:04:53 localhost set-hostname[318]: setting hostname to Ellen-Kellys-Computer.local
Jun 2 10:04:53 localhost ConsoleMessage: Loading IP Firewall extension
Jun 2 10:04:53 localhost SystemStarter: Loading IP Firewall extension
Jun 2 10:04:54 localhost kernel: IP packet filtering initialized, divert enabled, rule-based forwarding enabled, default to accept, logging disabled
Jun 2 10:04:54 localhost kernel: IPv6 packet filtering initialized, default to accept, logging disabled
Jun 2 10:04:54 localhost kernel: IP firewall loaded
Jun 2 10:04:54 localhost ConsoleMessage: Starting internet services
Jun 2 10:04:54 localhost SystemStarter: Starting internet services
Jun 2 10:04:54 localhost xinetd[329]: 329 {init_services} no services. Exiting...
Jun 2 10:04:56 localhost kernel: AppleSMU::PMU vers = 0x000d004c, SPU vers = 0x15, SDB vers = 0x01,
Jun 2 10:04:56 localhost SystemStarter: Startup complete.
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kscherer
The Ban Hammer
 
Join Date: Aug 2004
Location: Boyzeee
 
2005-06-08, 14:24

Quote:
Originally Posted by kellte2
I have applecare and took it into the Genius bar and this is where they told me to piss off. In fact, I told the guy on the phone that i thought this was a power supply issue and he basically said if it didn't pop up on a hardware test then i could theoretically have the problem for the life of the computer (which really pissed me off). Excuse my ignorance, but what is an apple specialist?
An Apple Specialist is one of thoes cute little Apple Resellers that Apple is trying to put out of business. They have neat names like "Hard-Core Mac" and "Mac Resource" and "MacLife" (us), etc.

Boise State! … Boise State! … Boise State!
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bassplayinMacFiend
Banging the Bottom End
 
Join Date: Jun 2004
 
2005-11-01, 21:21

I just got my iMac back from repair this evening and it shut itself down with a semi-loud POP and the system.log shows some AppleSMU -- shutdown cause = -122 entries. I think it may be that OS X is trying to send light dimming instructions to the SMU, but the SMU's firmware hasn't been updated since the Apple genius put the new board into my iMac. I'm going to install the firmware update and hope this solves my problem. Otherwise, I'm looking at trip #3 to the Apple store for a problem they don't think exists. At least my CPU temps are down.

[edit]
Applied the light dimming firmware update and my iMac continues to spontaneously shut down. The Apple store won't take my iMac in for another look. Supposedly it passed their tests and I (as well as System.log) am imagining these problems. Very frustrated but supposedly since I have AppleCare they said I could actually get onsite service since this will be repair call #3 on this iMac.

Last edited by bassplayinMacFiend : 2005-11-02 at 14:11.
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