AppleNova Forums

stevegong · 2006-01-09, 22:55

Hi Guys,

Suddenly today when I tried to pop in a DVD, my powerbook would not accept it. It seems like it isn't powered and the computer doesn't seem to recognise an optical drive either when I open system profiler.

Should I assume my hardware is messed up? Is there anything I can do or does anyone have an explanation?

Many thanks.

my system is a 12" powerbook 1.5ghz, bought almost exactly a year ago, so my applecare is about to expire!

Kickaha · 2006-01-09, 23:10

So.... if it hasn't expired, call Apple or take it to an Apple Store?

stevegong · 2006-01-09, 23:46

Does it not cost money if I call them and it turns out there isn't a hardware problem? Doesn't it get counted as support and you only have 3 months of free phone support should this happen? I was never clear on this.

Sketch · 2006-01-10, 11:00

well may be you could ask the apple store. i think that should answer your questions. Good Luck.

Kickaha · 2006-01-10, 11:05

Quote:

Originally Posted by stevegong

Does it not cost money if I call them and it turns out there isn't a hardware problem? Doesn't it get counted as support and you only have 3 months of free phone support should this happen? I was never clear on this.

http://www.apple.com/support/products/

All the info on AppleCare you could ever need.

Ichiban_jay · 2006-08-15, 20:08

I would bring it to a store. If you call applecare they WILL refund the call fee if there is a hardware problem but I still wouldn't chance it.

I would definitely recommend that you purchase Applecare for that powerbook to extend the warranty another 2 years (and get free phone support). My powerbook's optical drive bit the dust at 2.5 years, waaay beyond the original warranty. It would have cost 700 dollars to go through apple for replacement. Also, I have had the display on mine replaced once ($800), trackpad replaced once ($600), and power brick replaced once ($400). So I got my $230 worth for the applecare I purchased (it's cheaper with student discount).

Laptops get banged up, it's as easy as that, they inherently have higher failure rates compared with their big boxed bros because of this feature. So save yourself the trouble and buy applecare

Windowsrookie · 2006-08-15, 20:22

*cough* Late *cough*

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Kickaha Likes his boobies blue. Join Date: May 2004 Location: Hell	2006-01-09, 23:10 So.... if it hasn't expired, call Apple or take it to an Apple Store?

stevegong www.stevegongphoto.com Join Date: May 2004 Location: London	2006-01-09, 23:46 Does it not cost money if I call them and it turns out there isn't a hardware problem? Doesn't it get counted as support and you only have 3 months of free phone support should this happen? I was never clear on this. www.stevegongphoto.com II Blog

Sketch Formerly “iceman009” Join Date: Nov 2005 Location: Some place	2006-01-10, 11:00 well may be you could ask the apple store. i think that should answer your questions. Good Luck.

Windowsrookie Veteran Member Join Date: Oct 2005 Location: Minnesota	2006-08-15, 20:22 cough Late cough

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Powerbook 12" optical drive dead, won't accept discs! urgent applecare expiring soon!